Arnold Kleine
Orlando
Summary
Food Service Sales and Key Account Manager offering 20 years of expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising consultative selling strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
22
22
years of professional experience
Work History
Chain Account Specialist
Waypoint
11.2019 - Current
- Obtained pricing deals, negotiated contracts and solidified beneficial agreements.
- Prospected for new customers in target areas or demographics to bring in new business.
- Prepared timely and accurate reports each day outlining sales calls and product feedback data.
- Proposed additional service options to clients to capitalize on upsell opportunities.
- Built relationships with customers and community to promote long term business growth.
- Kept detailed records of daily activities through online customer database.
- Met existing customers to review current services and expand sales opportunities.
- Built and cultivated long-term quality relationships with over 30 clients by addressing needs and providing superior customer service.
- Prospected to increase sales lead pipeline and and converted leads into new customers.
- Attended monthly sales meetings and quarterly sales trainings.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Developed and maintained strong working relationships with Chain Account professionals within assigned territory.
Food Service Sales Manager
Cyril's Foods
06.2019 - 11.2019
- Worked alongside and managed broker representatives to boost sales by enhancing product presentations and advertising collateral.
- Demonstrated products and specific features at customer locations and special events.
- Coordinated trade shows and created marketing collateral to reach greater potential customers.
- Led sales training seminars and product demonstrations.
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
- Grew business sales by 86% through effective cross-selling, exceptional customer service and cold calling.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Managed route planning and travel schedule.
- Proactively managed client correspondence and recorded all tracking and communications.
General Manager Corporate Office
Time Shares By Owner
03.2017 - 06.2019
- Established and developed highly-efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Created and finalized contracts for Concierge Rental deals with customers.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Arranged corporate and office conferences for company employees and guests.
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Optimized organizational systems for payment collections, AP/AR, deposits and record keeping.
- Consulted with company management to assess requirements and develop operational enhancements to streamline processes and increase team performance.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Researched issues to obtain appropriate answers to customer inquiries.
- Educated staff on strategies for handling difficult customers and challenging situations.
Key Account Manager/Corporate Chef
Acosta Foodservice
07.2002 - 12.2014
- Produced revolutionary seasonal menu offerings to put establishments on local, regional and national map while focusing on clients products
- Elevated account management by predicting potential competitive threats and outlining proactive solutions
- Leveraged strategic planning and consultative selling techniques to penetrate key accounts
- Maintained responsibility of sales, contracts, negotiations and reporting for account worth over $100,000.00
- Asked appropriate open-ended questions to discover prospects' needs and requirements
- Collaborated with Regional Chain Account Manager to determine company goals and translate goals to individual clients needs
- Brought in new accounts through successful networking strategies and promotional approaches
- Serviced accounts on regular basis to propose new products or services and maximize revenue
- Managed customer from initial contact to closing with efficiency and attention to detail, which helped build loyalty and partnerships
- Produced revolutionary seasonal menu offerings to put establishments on local, regional and national map while focasing on clients products
Chain Account Specialist
The Affinity Group
10.2021 - Current
- Enhanced team productivity by streamlining processes and implementing time-saving strategies.
- Developed strong client relationships through consistent communication and attentive service.
- Increased sales revenue with targeted marketing campaigns and strategic product positioning.
- Reduced costs by identifying inefficiencies in operations and implementing cost-saving measures.
- Managed and grew existing accounts, resulting in increased sales and repeat business.
- Conducted market research to identify trends and opportunities within the food service sector.
- Negotiated pricing contracts with suppliers, ensuring quality products at competitive prices for clients.
- Mentored junior sales team members, fostering professional growth and skill development in food service sales.
- Participated in regional trade shows to promote company''s services, generating leads and increasing brand visibility in the market.
- Exceeded quarterly sales targets consistently by employing effective prospecting techniques targeting the right clients in the foodservice sector.
- Built rapport with account decision-makers to achieve long-term sales results.
Education
Associate of Science - Culinary Arts
Johnson & Wales University - Charleston, SC.
Charleston, SC.05.1988
Associate of Science - Restaurant And Food Services Management
National Restaurant Association
09.1994
Skills
- B2B sales
- Time management
- Persuasive communication
- Business development
- National accounts
- Cold calling skills
- Account development
- CRM systems
- Territory management
- New account creation
- Key account management
- Consultative selling
- High-impact proposal presentation
- Relationship selling
- Strong sales-closer
- Sales process streamlining
- Food service knowledge
Timeline
Chain Account Specialist
The Affinity Group
10.2021 - Current
Chain Account Specialist
Waypoint
11.2019 - Current
Food Service Sales Manager
Cyril's Foods
06.2019 - 11.2019
General Manager Corporate Office
Time Shares By Owner
03.2017 - 06.2019
Key Account Manager/Corporate Chef
Acosta Foodservice
07.2002 - 12.2014
Associate of Science - Culinary Arts
Johnson & Wales University - Charleston, SC.
Associate of Science - Restaurant And Food Services Management
National Restaurant Association