Arnold LaCour
San Diego,CA
Summary
Accomplished Administrative Assistant at the US Navy, adept in Microsoft Excel and office management. Enhanced customer satisfaction by fostering strong relationships and implementing innovative solutions. Proven track record in boosting sales revenue and exceeding targets. Skilled in data organization and promoting a positive work environment through effective communication.
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Administrative Assistant
US Navy
03.2024 - Current
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
Supervising Manager
US Navy
03.2021 - Current
- Boosted sales revenue by developing targeted marketing campaigns and fostering strategic partnerships.
- Exceeded sales targets while maintaining strong relationships with existing clients through exceptional account management practices.
- Promoted a culture of accountability among team members by setting clear expectations for individual performance contributions towards shared objectives.
- Improved customer satisfaction rates by implementing innovative solutions to address client concerns quickly and effectively.
- Developed actionable strategies for continuous improvement in collaboration with key stakeholders across the organization.
- Built strong alliances with vendors and suppliers to negotiate favorable contract terms that benefit both parties involved.
- Led cross-functional teams to achieve project goals within budget constraints and tight deadlines.
Education
BBA - Cyber Security
University of Maryland Global Campus
Hyattsville, MD08-2027
Skills
- Computer skills
- Microsoft Excel
- Data entry
- Microsoft Word
- Office management
- Computer proficiency
- Office administration
- Customer service
- Document management
- Data organization
Accomplishments
- Data Entry - Reviewed and updated client correspondence files and scheduling database.
- Policy Development - Developed and implemented employee manual outlining all proper business procedures and office policies.
- Updated and maintained company database to reflect current and accurate client records for more than 700 accounts.
- Technology Proficient - Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and clients.
- Designed a more efficient Excel template to track and manage office personnel calendars and daily meetings.
- Inventory Management - Managed inventory and office budgeting for supplies for busy office of 8.
Affiliations
- National Association of Social Workers
- Institute of Electrical and Electronics Engineers
- American Institute of Certified Public Accountants
- Association of Information Technology Professionals
Certification
- CAP - Certified Administrative Professional
Timeline
Administrative Assistant
US Navy
03.2024 - Current
Supervising Manager
US Navy
03.2021 - Current
BBA - Cyber Security
University of Maryland Global Campus