Arnold May
Piscataway,NJ
Summary
Well-qualified professional in handling complex customer issues and promoting positive experiences.Ability to lead a team with great efficiency, drive and organization. Very team-oriented mentality and dedication to customer satisfaction, business goals and excellence.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Sales Professional
Jaguar Land Rover
Cary, NC
10.2022 - 07.2024
- Commitment to superior customer service in everything I did at Land Rover Cary
- Dedicated to ensuring your car buying or servicing experience is nothing short of exceptional
- My aim was to transform customers car buying experience and streamline the servicing process to make it effortless in their purchasing
- Nurture enriching relationships to build clientele for life
- Exhibit consultative selling skills
- Assist customers in selecting a vehicle by asking questions and listening carefully to their responses
- Continuously develop product and sales acumen to become the vehicle authority
- Know the in's and the out's of product offerings, optional packages, and the latest technologies
- Perform high-quality, professional demonstrations of new/used vehicles
- Follow-up with buyers to ensure successful referral business
- Learn to overcome objections and thrive within sales situations
- Report directly to the Sales Manager regarding objectives, planned activities, reviews, and analyses.
Sales Manager
Ashley Furniture HomeStore
North Brunswick, NJ
07.2016 - 12.2022
- Building and maintaining guest relationships that were the foundation of the Company's retail sales success
- Working directly with the General Manager to develop and lead retail sales associates in the implementation of the Company's sales approach, performing store operations functions such as opening and closing the store, and maintain compliance with the Company's policies and operating procedures to ensure the delivery of an exceptional in-store experience for every guest that results in increased store sales, profitability and guest loyalty
- Coaching sales technique and sales performance for the retail sales associates
- This position is also responsible for ensuring that all RSAs complete and implement all designated training
- Assisting in meeting and exceeding guest satisfaction and sales targets, which includes Sales per Guest, Gross Margin, Mattress sales and other key performance metrics.
Dept. Supervisor
Buy Buy Baby
Bridgewater, NJ
08.2010 - 07.2011
- Becoming master expert in high end luxury strollers
- Introduced team contests and goals to enhance productivity and improve employee morale
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Warehouse Associate
LLoyd Staffing/Cannon USA
New York, NY
03.2009 - 10.2010
- Making sure cameras were prep for reshipping after being fixed
- Responsible for in and out orders of camera through ordering system
- Performed inventory control for parts and merchandise
- Picking and packing for parts orders that were required
- Managed product staging to efficiently transfer items between receiving, storage and shipping locations
- Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy
- Transferred inventory to and from target destinations using forklifts and other transportation vehicles
- Assembled orders and packed items for shipment in accurate and timely manner, conveying orders to shipping personnel.
Education
Associate of Arts - Business
Temple University
01.2009
High School Diploma -
Piscataway High School
NJ06.2006
Skills
- Masonry
- Order Picking
- Requirements Gathering
- SAP
- Business Requirements
- Sales Management
- Windows
- Furniture sales
- Salesforce
- Guest relations
- Cash handling
- Leadership
- Data Warehouse
- Business Management
- Front desk
- Hotel experience
- Communication skills
- Organizational skills
- Customer service
- Sales
- Time management
- Microsoft Office
- Computer skills
- Microsoft Excel
- Financial sales
- Negotiation
- B2B sales
- Account management
- Forklift
- Materials handling
- Hospitality
- Guest services
- Night audit
Certification
- Forklift certification
- Guard Card
Personal Information
- Relocation: Anywhere
- Title: Business management
Timeline
Sales Professional
Jaguar Land Rover
10.2022 - 07.2024
Sales Manager
Ashley Furniture HomeStore
07.2016 - 12.2022
Dept. Supervisor
Buy Buy Baby
08.2010 - 07.2011
Warehouse Associate
LLoyd Staffing/Cannon USA
03.2009 - 10.2010
Associate of Arts - Business
Temple University
High School Diploma -
Piscataway High School