Arnold Mico
Cambridge,MA
Summary
College Gradate and a customer-focused professional with experience in managing documentation, resolving client issues, and exceeding satisfaction targets. Proven ability to de-escalate tensions, work under pressure, and build strong relationships with customers.
Overview
4
4
years of professional experience
Work History
Marketing Project Assistant
Hult Business Challenge
Cambridge, MA
01.2024 - 05.2024
- Collaborated on a team project to create a marketing strategy for a local business, including market research, competitive analysis, and campaign planning.
- Assisted in designing promotional materials and social media content to increase brand awareness.
- Conducted surveys and analyzed data to measure campaign effectiveness.
Customs Brokerage Support Staff Member
Gorilla Logistics
Kigali, Rwanda
06.2022 - 08.2022
- Processed import and export shipments in accordance with Customs regulations.
- Assisted in planning and executing import and export logistics, ensuring compliance with Customs regulations.
- Developed documentation processes to improve accuracy and efficiency.
- Provided excellent customer service by addressing client issues and resolving problems.
Bookkeeper
Gorilla Logistics
Rwanda , Kigali
06.2020 - 08.2020
- Managed and maintained precise financial records, processing invoices, receipts, and payments.
- Ensured accuracy in all accounting entries and records.
- Generated invoices for clients and tracked payments received from customers.
Education
BBA - Marketing
Hult International Business School
Cambridge, MA12-2024
Skills
- Customer Service and Problem Solving
- Relationship building and Teamwork
- Event Planning
- Logistics Management
- Issue Resolution and Complaint Management
- Excellent Spelling and Grammar
- Consistently exceeded daily call quotas while upholding quality standards
Languages
English
Native/ Bilingual
Accomplishments
- Senior Debate team Vice President and Winner
- Model United Nations(MUN) outstanding Delegate
References
References available upon request.
Timeline
Marketing Project Assistant
Hult Business Challenge
01.2024 - 05.2024
Customs Brokerage Support Staff Member
Gorilla Logistics
06.2022 - 08.2022
Bookkeeper
Gorilla Logistics
06.2020 - 08.2020
BBA - Marketing
Hult International Business School
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