Arnold Monticalvo
Doha,QATAR
Summary
I am an IT with robust experience in creating, designing, maintaining and providing IT solutions in an enterprise environment with good problem-solving skills and with excellent interpersonal relation skill and good grounds of international standards. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
26
26
years of professional experience
1
1
Certification
Work History
IT Administrator/Software Developer
Neo Spectrum Engineering Consultancy W.L.L.
QATAR
03.2017 - Current
- Installed, configured, and maintained hardware such as servers, computers, and printers
- Maintained the organization's network infrastructure including routers, switches, firewalls, and wireless access points
- Monitored system performance to ensure optimal availability of services.
- Performed regular backups of critical systems using backup software tools.
- Provided technical support for users with complex IT issues.
- Troubleshot network connectivity problems between remote sites and headquarters.
- Developed policies and procedures related to computer security measures.
- Implemented new technologies to improve system reliability and efficiency.
- Deployed patches on all desktops and servers in order to maintain security standards within the organization.
- Assisted with the installation of new applications on workstations and servers.
- Conducted research into emerging technologies in support of system development efforts.
- Provided technical guidance to staff members regarding best practices in IT operations.
- Responded promptly to incidents reported by users via phone or email tickets.
- Created user accounts in Active Directory and assigned appropriate permissions.
- Developed programs to automate processes and improve user experience.
- Integrated software components into existing systems.
- Debugged code to identify errors and fix them efficiently.
- Optimized program performance by analyzing code and making changes as needed.
- Collaborated with team members to ensure successful project completion.
- Wrote unit tests to verify the accuracy of each feature before deployment.
- Assisted with planning, designing, coding, debugging, testing, documenting, and maintaining software applications.
- Worked closely with business stakeholders to understand requirements and design solutions that meet their needs.
- Analyzed user feedback from customer surveys and implemented enhancements accordingly.
- Documented all development activities according to best practices.
IT Manager
FSM Social Security Administrator – MICRONESIA Pacific
MICRONESIA Pacific
09.2015 - 01.2017
- Train staff in all aspects of FSM Social Security Administration computer operations, so that adequate personnel back up is always available
- Keep in touch w/FSM Social Security contract programmers on a regular basis for changes or modification required to FSM Social Security software requirements
- Periodically test audit trails to ensure no security violations have occurred in the master files
- Developed and implemented IT policies and procedures to ensure compliance with industry standards
- Managed the installation, configuration, maintenance, and troubleshooting of network systems
- Collaborated with other departments to develop innovative solutions for complex problems
- Monitored system performance and identified areas for improvement
- Conducted research to identify new technologies that could improve operations
- Evaluated emerging trends in information technology to recommend upgrades or improvements
- Oversaw the development of databases, websites, intranets, extranets, and mobile applications
- Worked closely with vendors to negotiate contracts and select appropriate products or services
- Coordinated disaster recovery plans to minimize downtime during system outages or malfunctions
- Established security protocols to protect data from unauthorized access or modification
- Maintained up-to-date knowledge of relevant technologies and equipment used in the organization
- Maintained strong knowledge of applicable regulations to guarantee that designs, operations and IT systems met those requirements.
MIS/Software Developer
MZ & Partners Architectural & Engineering Consultancy W.L.L.
QATAR
09.2010 - 01.2015
- Monitoring and ensuring company's software and network stability
- Manage server operation and ensuring optimal performance
- Developing software to aid in CAD operation and process
- Developing application to streamline daily task
- Developed programs to automate processes and improve user experience
- Integrated software components into existing systems
- Debugged code to identify errors and fix them efficiently
- Optimized program performance by analyzing code and making changes as needed
- Collaborated with team members to ensure successful project completion
- Provided technical support for users of the software system
- Researched industry trends in order to develop innovative solutions
- Documented all development activities according to best practices
- Modified existing software systems to enhance performance and add new features
- Managed website updates to align with corporate needs.
MIS/ Software Programmer
ESSILOR Manufacturing Philippines Inc.
PHILIPPINES
07.1998 - 11.2009
- Develop software according to the company's standard and user requirement
- Analyze end user's requests for software development and modification
- Monitor and test hardware's working integrity and setup
- Documentation and registration as per ISO standards
- Provide technical support and repair if possible
- Provides preventive maintenance of all IT hardware
- Developed, tested and implemented software programs to meet customer requirements
- Analyzed user needs and designed software solutions to meet those needs
- Designed, coded and debugged applications in various software languages
- Created technical documents for the development of software systems
- Resolved system problems and identified areas for improvement
- Collaborated with other developers on code reviews, design changes and application enhancements
- Participated in system testing procedures to ensure accuracy and completeness of applications
- Provided support for existing applications by troubleshooting bugs and implementing fixes
- Documented programming processes including coding logic, debugging steps and implementation details
- Integrated existing software products into larger systems as needed
- Reviewed project specifications with users to determine exact system requirements.
Education
Bachelor of Science in Information Technology and Data processing -
Polytechnic University of the Philippines
01.1998
Skills
- Operating systems
- Remote Support
- Active Directory
- Network Administration
- Data Management
- Software Installation
- Disaster Recovery
- Hardware troubleshooting
- Virtualization Technologies
- Server Management
- Capacity Planning
- Application Configuration
- User Support
- Technical Troubleshooting
- Vendor Relationship Management
- Software Management
- System Testing
- Hardware Installation
- Project Management
- Problem-solving aptitude
- Team building
- User Training
- Virtual Machine Operation
- Diagnosing issues
- Interpersonal Communication
- System Upgrades
- Task Prioritization
- Parts Inventory Management
- Automation Management
- Organizational Skills
- System updates
- Permissions and Access Control
- LAN and WAN control
- Teamwork and Collaboration
- Attention to Detail
- Problem-solving abilities
- Workstation Maintenance
- PHP
- NET
- HTML
- MySQL/SQL
- API
- MS Windows OS Server/Workstations
- DHCP
- DNS
- Remote Desktop
- Network Scripting
- NAS and Cloud Backup
- Virtual Machine
- Network Installation of Switch/Router and wireless devices
- Structed Network cabling
- Computer hardware Installation/troubleshooting and repair
- MS Office API automation
- Basic Knowledge in Autodesk Revit/CAD
- Adobe Photoshop
- Solid knowledge and training in International Standards IS0 9001, 14001, 18001
Certification
- Interaction Management
- ISO 9001:2008
- Appreciation Course on ISO 14001
- MS Planning, Implementing & Maintaining Microsoft Server 2003 Active Directory Infrastructure
- Autodesk Structure 2010
- Autodesk AutoCAD 2007 with Color Rendering Level I and II
- Programming with Microsoft .NET Framework using Visual Studio 2005
Activities
- Arts and Painting
- Scale Model Hobbies
- Books
- Music
Personal Information
Title: IT / SOFTWARE DEVELOPER
References
References available upon request.
Timeline
IT Administrator/Software Developer
Neo Spectrum Engineering Consultancy W.L.L.
03.2017 - Current
IT Manager
FSM Social Security Administrator – MICRONESIA Pacific
09.2015 - 01.2017
MIS/Software Developer
MZ & Partners Architectural & Engineering Consultancy W.L.L.
09.2010 - 01.2015
MIS/ Software Programmer
ESSILOR Manufacturing Philippines Inc.
07.1998 - 11.2009
Bachelor of Science in Information Technology and Data processing -
Polytechnic University of the Philippines
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