Arnold Ngemera

• Participated in community outreach events, educating the public about proper medication use, storage, and disposal techniques.
• Interpreted prescription orders, dispensed medications, and counseled patients on drugs.
• Conducted medical device training to treat and rehabilitate illnesses and diseases safely.
• Evaluated drug therapy to drive appropriate medicine use.
• Effectively prioritized tasks and organized workflow to increase efficiency.
• Advised patients on medication side effects and contraindications and explained proper administration.
• Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
• Educated patients about possible drug interactions and gave special administration instructions.
• Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients.
• Reviewed prescription to confirm appropriate selection of drug, dose and check for interactions with other medications.
• Reconstituted oral liquids.
• Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
• Educated patients on medication, tools and equipment to promote patient-centered care and increase adherence to treatment.
• Collaborated with insurance providers to resolve billing discrepancies, ensuring timely reimbursement for pharmacy services.

• Administered oxygen therapy, aerosol therapy and inhalation therapy to improve patients' breathing and lung function.
• Maintained patient charts and information, strictly adhering to HIPAA laws and privacy guidelines.
• Promoted a positive workplace culture through active participation in department meetings, committees, and quality improvement initiatives.
• Collaborated closely with interdisciplinary teams to develop comprehensive care plans addressing patient needs and goals.
• Managed ventilator support for critically ill patients in intensive care units, ensuring proper adjustments according to physician orders and clinical guidelines.
• Delivered treatment for patients experiencing chronic and acute respiratory illnesses by conducting assessments and providing diagnoses.

Under the supervision of the pharmacist

• Enhanced patient adherence to prescribed therapies by conducting follow-up calls and addressing any concerns or barriers they may have encountered.
• Advised patients on medication side effects and contraindications and explained proper administration.
• Dispensed and verified patient prescription orders, conducting necessary utilization reviews.
• Contributed to a positive customer experience by answering questions and providing timely assistance at the pharmacy counter.
• Assisted pharmacist in final review of filled prescriptions.
• Enhanced patient care by providing medication counseling and addressing concerns on drug interactions.
• Administered immunizations and met with patients for medication consultations, effectively improving awareness of pharmacy's health services.
• Counseled customers on medications, appropriate dosage and potential side effects.
• Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
• Contributed to pharmacy team cohesiveness by offering support and guidance to fellow interns, creating a positive work environment for all staff members.
• Communicated closely with patients, ensuring medical information was kept private.
• Educated Type 2 diabetes patients on medication therapy, proper nutrition, and fitness.