Arnold Nguyen
Portland,OREGON
Summary
Highly-qualified Operations Analyst successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hard-working team captain with history of streamlining operations and increasing productivity.
Overview
5
5
years of professional experience
Work History
Manufacturing Operation Analyst Team Captain
The Boeing Company, Bca
Portland, OR
11.2022 - Current
- Identified and resolved problems through root cause analysis and research.
- Performed system analysis, documentation, testing, implementation, and user support.
- Queried databases for information needed for report processing.
- Manage a daily average of 30+ tickets to solve issues related to production stoppages.
- Strive for 15 minute response times, 4 hour resolution and ticket closure time of 96 hours.
- Create and implement tip sheets to train others.
- Recommend process improvements to continually identify, analyze and fix constraints and challenges.
- Provide quality service to maintains relationships and partnerships with customers, stakeholders, peers, partners and direct reports.
- Oversees multiple buildings and business teams.
- Facilitate meetings and engage in cross-team project to achieve a common goal.
- Gained strong leadership skills by managing projects from start to finish.
Quality Assurance Inspector
The Boeing Company
Portland, OR
03.2019 - 11.2022
- Read and interpret blueprints, 3D models, GD&T, and aerospace specifications
- Perform inspections using tools such as high precision tools and coordinate measuring machine (CMM) with tolerance as tight as +/-.00015
- Ensure parts are on-time for delivery by initiating, coordinating and authorizing the release of orders by evaluating system requirements and resource availability and in compliance with engineering drawings, Boeing BAC specifications and FAA
- Write reports/audits and data analysis for delinquent and non-compliant parts
- Work with cross-teams to improve process, efficiency and strive for six sigma quality
- Experience in multi-family parts with high daily goals and changing priorities
Education
Supply Chain Management & Data Analyst
Portland State University
Portland, OR01-2025
Associate of Arts - Machine Tool Technology
Mt. Hood Community College
Gresham, OR06-2018
Skills
- GD&T
- Enovia
- MasterCam
- AutoCad
- Microsoft Office
- AS9100
- SPC- Statistical Process Control
- Rapid Systematic Problem Solving
- Root Cause Analysis
- Data Analytics
- Team Leadership
- Quality Assurance
- REDARS
- Lean Six Sigma
- Critical Thinking
- ERP/SAP
- Supply Chain Management
- Team leadership
- Cross-functional collaboration
- Trend Forecasting
- Evidence-Based Decision Making
- Business Operations Analysis
- Continuous Improvement
- Tableau Software
Timeline
Manufacturing Operation Analyst Team Captain
The Boeing Company, Bca
11.2022 - Current
Quality Assurance Inspector
The Boeing Company
03.2019 - 11.2022
Supply Chain Management & Data Analyst
Portland State University
Associate of Arts - Machine Tool Technology
Mt. Hood Community College