Arnold Orozco

• Develop expert knowledge of the assigned product line manufacturing and applications as well as customers and competitors
• Standardizes customer service procedures
• Develop and maintain BCP (Business Continuity Plan)
• Provide product training to field sales & service
• Primary contact for customers regarding purchase orders, order confirmation, shipping schedule, invoices, credits, return material authorization forms,
• Collect and provide commercial documents such as order confirmations and/or any other necessary shipping documentation needed by the customer.
• Receive purchase orders and enter orders into REC systems and provide timely order confirmation to customers.
• Enter and maintain customer related items in various information systems such as SAP
• Recommend improvements in products, packaging, shipping, service, billing methods, procedures, etc., to prevent future problems.

· Assign the daily activities of the Product Assurance Technicians

· Provide quality input and support for operational team Standard Operating Procedures.

· Validate process data reported to customers based on analytical information and manufacturing conditions.

• Coordinate with Planning, Distribution and Sales to ensure appropriate material is available for release to shipments in a timely manner. Direct any product allocations

· Support site quality objectives of operations and the business through the implementation of best practices and systems to ensure customer requirements are met

· Act as reviewing authority for release of product including issuing Certificates of Analysis (COAs) or Certificates of Compliance (COC’s) to customers for product shipments; maintaining customer CofA database.

· Review and approve monthly and quarterly customer quality charts.

· Actively participate in the process for Control of Non-conforming Product and the Material Review Board (MRB)

· Oversee and direct investigations of customer and internal quality concerns as appropriate and verify as part of the internal audits the corrective actions taken in response to CQRs or IQRs

· Participate and conduct quality training as requested by reporting Manager for new hires and current employees on regular intervals.

· Provide quality standard review of special projects and coordination of routine and special sampling requirements.

• • Support operational teams by developing and performing routine material, process, and procedure audits.
  • Oversee process sampling plan. Monitor sample processes up to and including analytical results. Provide operational support through cross-training, procedure review, training, and daily supply of proper tools for sampling tasks.
  • Provide quality input and support for operational team Standard Operating Procedures.
  • Validate process data reported to customers based on analytical information and manufacturing conditions.
  • Coordinate with Planning, Distribution and Sales to ensure appropriate material is available for release to shipments in a timely manner.
  • Support site quality objectives of operations and the business through the implementation of best practices and systems to ensure customer requirements are met
  • Act as reviewing authority for release of product including issuing Certificates of Analysis (COAs) or Certificates of Compliance (COC's) to customers for product shipments; maintaining customer CofA database.
  • Document and review monthly and quarterly customer quality charts and prepare associated letters and chart documentation prior to issuing to customers.
  • Perform internal system audits against applicable process quality standards, act as a process auditor and will lead audits throughout the organization.
  • Actively participate in the process for Control of Non-conforming Product and the Material
  Review Board (MRB)
  • Actively participate in investigations of customer and internal quality concerns as appropriate and verify as part of the internal audits the corrective actions taken in response to CQRs or
  IQRs
  • Actively initiate and participate (and in some cases taking a lead role in facilitating) in continuous improvement activities.
  • Participate and conduct quality training as requested by reporting Manager for new hires and current employees on regular intervals.
  • Provide quality standard review of special projects and coordination of routine and special sampling requirements.

• Managed a team of 8 corporate professionals to ensure successful completion of projects.
• Developed and implemented strategies for increasing employee engagement and satisfaction.
• Organized, delegated and monitored tasks to ensure that all deadlines were met.
• Created and maintained reports on progress, costs and timelines for each project.
• Analyzed customer feedback data to identify areas of improvement in products and services.
• Reviewed financial documents such as balance sheets, income statements, budgets.
• Implemented best practices in risk management to protect company assets.
• Ensured compliance with organizational policies, procedures, standards.
• Maintained adequate staffing to meet objectives within budget.
• Monitored staff performance and addressed issues.
• Trained employees on additional job positions to maintain coverage of roles.
• Led team meetings and one-on-one coaching sessions to continuously improve performance.
• Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.

• Performed dimensional measurements on components and assemblies to ensure compliance with specifications.
• Monitored production processes for quality assurance purposes, ensuring conformance to customer requirements.
• Documented and managed defects in the Andon system and worked with departments to facilitate tire resolution. Certified an Aerial work platform throughout the entire AWP family. Worked with offsite teams to complete timely tests and facilitate smooth product release. Tested functionality, performance, and compliance of each product against design specifications to maintain strong development standards and high customer satisfaction. Assisted with correcting systemic problems in order to eliminate errors.
• Completed routing inspection of components and products to fulfill quality assurance requirements. Upheld regulation for safe op-retain procedures and clean area mandate. Implemented quality control objectives, actions, and procedures to resolve production issues, optimize product reliability, and reduce cost. Analyzed the accuracy of production, testing equipment, and engineering drawing to formulate corrective action plans. Worked with managers of the areas to implement the company's goals and policies. Examined and made calls on the spot. (Weld, paint, fabrication, material, shipping, receiving, vendor, and consumer).
  Developed production tracking and quality control system, analyzing production, quality control maintenance, and other operational reports to detect production problems. Drove the team's performance through effective training, coaching, and motivation of line employees. Read and interpreted standard operating procedures to complete work in an accurate manner. Managed quality control and maintained a high level of customer satisfaction. Consulted welding chart specifications to select appropriate type and thickness of metal. Conducted nondestructive testing (NDT) for welding and fastened joints. Managed and facilitated 5 audits per week with a cross-functional team, which audited areas of the value stream.
• Identified root causes of product discrepancies utilizing problem-solving techniques such as 5 Whys and the fishbone process.
• Developed corrective action plans for identified issues related to quality performance indicators.
• Audited work instructions, process flows, drawings, and other documents used in the manufacturing process.

• Increased testing standards and optimized quality assurance oversight.
• Monitored incoming international calls for quality assurance purposes.
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• Laid out suggestions to improve quality controls and operations standards
• Collected and assess latest information about ongoing work and compliance issues
• Outlined standardized procedures for company inspection and process reviews
• Analyzed the accuracy of production, testing, equipment and engineering drawing to formulate corrective
• action plans
• Evaluated explosives, initiators, propellant against quality requirements
• Gathered and entered data into ETS system to develop models an asses trends the quality
• management system in achieving identified goals.
• Adhere to all applicable regulations, policies and procedures for health, safety and environmental
• compliance
• Established comprehensive maintain economic plans oversaw repair work
• Inspected finished products for quality and adherence to customer specification
• Helped achieve company goals by supporting production workers