Arnold Ruffin

• Receive phone calls from patients and facilities to schedule health appoints.
• Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
• Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
• Stayed calm under pressure to and successfully dealt with difficult situations.
• Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.

Provided customer service to patients

over the phone by taking inbound calls.

Filed adverse event reports for patients

who received the COVID 19 vaccines

for the CDC.

Documented productivity in a timely

manner.

• Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
• Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
• Helped customers complete purchases, locate items, and join reward programs.
• Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.

Provider customer service to patients

at a call center.

Take credit card insurance payments

over the phone.

Assign physicians to patients.

Quote insurance benefits to patients.

Investigated and resolved customer

inquires.

Interview and register patients in the ER.

Communicate hospital regulations.

Code available insurance.

Answer inquires.

Assign ID bands.

Schedule clinic appointments.

Conducted Dishcharge Analysis

for Health Information Management.

Assisted other clinics and departments

over the phone.