Arnold Samaniego
Hayward,CA
Summary
Highly-motivated employee with desire to take new challenges. Strong worth ethic. Adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
34
34
years of professional experience
Work History
Store Leader
GameStop - Grapevine, T X
04.2011 - Current
- Elevated team performance with motivational approach and excellent training abilities.
- Set example for customer service by expertly handling challenging situations and modeling positive behaviors to team members.
- Coached staff to leverage upselling and cross-selling opportunities, driving consistent sales by cultivating competitive and results-driven culture.
- Trained team members in successful strategies to meet operational and sales targets.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
Store Manager
Footlocker, Footlocker
04.1995 - 11.2009
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Store Manager
California Stationer
06.1989 - 04.2005
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Trained new employees on proper protocols and customer service standards.
Education
GED -
De Anza College
Cupertino, CAHigh School Diploma -
Prospect High School
Saratoga, CA06.1989
Skills
- Customer Experience Management
- Team Leadership
- Critical Thinking
- Merchandising
- Visual Displays
- Superior Work Ethic
- Retail Merchandise Quality Standards
- Positive and Friendly
- Goal-Driven
Timeline
Store Leader
GameStop - Grapevine, T X
04.2011 - Current
Store Manager
Footlocker, Footlocker
04.1995 - 11.2009
Store Manager
California Stationer
06.1989 - 04.2005
GED -
De Anza College
High School Diploma -
Prospect High School
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