Arnold Sparrock
Rose Hill, Atlanta,NC, Ga
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Payroll Software Rollout
A+ Hospitality Staffing
01.1999 - 02.2000
- Developed and Implemented project plan that migrated payroll from QuickBooks Pro to Data Force Systems DOS based payroll software
- I was responsible for getting the hardware and software in place, testing, training the staff, developing workflows, documenting procedures, and troubleshooting problems
- Receivables Project- Developed and implemented project plan to document procedures that improved the collection process
- The plan also included tracking and reconciling outstanding receivables so that CI could begin giving their customers statements
- This was an important project because the organization sales had increased by 50% and projected to double, .Organization Project- Developed and implemented project plans that identified problems in the business operation and provided solutions
- The secondary purpose of this operation was to improve its corporate image
- This project included creating policies for employees, quality assurance procedures, redesigning the Corporate Logo, improving the redesigning the documentation (i.e
- Timesheets, invoices, and business cards).
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Independent Insurance Broker
Sparrock Company LLC
06.2015 - Current
- Benefits Enroller with Gallagher and AGM
- Remote Insurance sales, P&C, Commercial, Life and Health
- Door to door insurance sales
- Appointment setting
- Run CSR Business With Arise comcast
- Run CSR Business with LiveOPs Assurance
- Phone sales through LiveOps clients include John Hancock and TruStage
- Recruiting
- Setup and Run educational and marketing seminars and events
- Including event booths and classroom settings
- Online Marketing and Sales
- Worked on various projects helping small business owners set up their operations
- I provide training in QuickBooks and QuickBooks setup
- Act as help desk support to clientele
- Provide them with business solutions that include but not limited too payroll, inventory, bookkeeping and merchant services
- I also provide social media support specializing in facebook instagram and google
- Helping them integrate social media into their online marketing
- I also help find business solutions for their everyday business
- Amateur wordpress site designer
- Currently working on projects for my business http://sparrock.company
- Provide assistance with business incorporation and local business setup in Georgia.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Generated quotes and proposals for clients to match individual needs.
Vice President - Operations Manager
A+ Hospitality Staffing
06.2000 - 07.2015
- My responsibilities included oversight for the overall operations
- This includes the day to day operations, billing, payroll, A/P, A/R, bookkeeping, tax reporting, customer service, sales, human resources, training and IT
- Special Projects included: Setup and Implemented operational workflow as directed by the ownership
- Setup accounting policies and procedures in Quickbooks Setup HR database Setup payroll system in Quickbooks Setup and converted HR Database in BOND eEmpact
- Trained all company staff to use BOND eEmpact Built IT network from a single DOS based machine and expanded it to an IP network that can accommodate unlimited company expansion
- Created and expanded Human Resources dept
- Identified and developed relationships with new recruitment sources
- Setup hiring practices and application process
- Responsible for training and orientation
- Setup and Maintained all IT Hardware, Software and Networks.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Identified opportunities to improve business process flows and productivity.
- Clarified roles, responsibilities and expectations of staff.
- Established performance goals for department and outlined processes for achievement.
- Identified and resolved issues between employees, promoting better collaboration and mutual respect.
- Employed optimal safety practices to reduce worksite complaints and hazards.
- Directed market expansions to propel business forward, meet changing customer needs.
- Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
- Fostered new business through participation in trade shows and initiating communications with prospective clients via phone and email .
- Enabled revenue generation by pursuing partnerships, sourcing funding, and capitalizing on market opportunities.
Project Manager/IT Support Consultant
B&E Jackson Engineers
02.2000 - 09.2000
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Monitored project performance to identify areas of improvement and make adjustments.
- Planned, designed, and scheduled phases for large projects.
- Provided detailed project status updates to stakeholders and executive management.
Project Manager/Consultant
Conventions International
02.1999 - 09.2000
Project Manager/Consultant
All Lines Insurance
01.1999 - 09.2000
- Setup New Offices- I consulted the owner on the purchase and setup of PC’s at, 2 retail offices for a small insurance company
- I setup 2 small peer to peer Networks for this insurance company
- The PC’s were linked to share files, printers and modems
- The operating system was Windows 98
- I installed, configured and tested several proprietary software packages.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Monitored project performance to identify areas of improvement and make adjustments.
- Developed and implemented project plans and budgets to ensure successful execution.
Education
Accounting And Business Management
New York City Technical College
Brooklyn, NY7.1998
Skills
- Skill Set
- Skill Level
- Experience
- Health insurance
- Licensed
- Active licenses in GA,NC,SC, OH
- Life insurance
- Active licenses in GA, NC,SC,OH, VA
- Wordpress
- Intermediate
- Currently used/14 years
- Human Resources
- Expert
- Currently used/30years
- PC/Laptop Support
- Currenty used/30 years
- Microsoft&Google
- Currently used/30 years
- Project Management
- Currently used/25 years
- Social Media
- Major Appoinments
- Active
- UHC
- CIGNA
- Humana
- MOO
- F&G
- GWIC, Foresters
- LHLIC
- Business Administration
- Staff Management
- Budget Management
- Emergency Response
- Customer Service
- Brand Management
- Cost Control
- Business Development
- Revenue Forecasting
- Schedule Management
- Employee Development
- Human Resources Management
- Process Improvement
- Project Planning
- Work Planning and Prioritization
- Good Judgment
- Budget Administration
- Business Planning
- Staff Training
- Goal Setting
- Scheduling and Coordinating
- Employee Coaching and Mentoring
- Needs Assessment
- Professional and Courteous
- Task Delegation
- Financial Management
- Decision-Making
- Team Development
- Team Leadership
- MS Office
- Teamwork and Collaboration
- Preventive Maintenance
- Negotiation
- Idea Development and Brainstorming
- Negotiation and Conflict Resolution
- Documentation and Reporting
- Hiring and Training
- Customer Relationship Management
- Performance Tracking and Evaluation
- Managing Operations and Efficiency
- Onboarding and Orientation
- Schedule Oversight
- Computer Skills
- Strategic Planning
- Shift Scheduling
- Technical Proficiency
- Interpersonal Relations
- Problem Resolution
Certification
- Life Insurance License Resident GA, AL, CA, Fl, NC, SC, MA, MI, MO, NC, OH, SC, TX, VA, WA, WV, - 5yrs
- Health Insurance License Resident GA, AL, FL, MA, MO, NC, OH, SC, VA - 5 years
- Property and Casualty License Resident GA, FL, MA, MI, MO, NC, OH, VA, WV - 2 years
- LTC License - 4 years
Reading, Playing with new technology,
Recently completed reading,
Reading, Playing with new technology, Cooking and binging on old tv shows
I am into a diverse array of literature, from financial insights in "Becoming a Banker" to technological explorations in ChatGPT articles, I exemplify a commitment to continuous learning. Currently pursuing a claims adjuster license, I strategically integrate AI into my responsibilities as an insurance broker, showcasing adaptability and foresight in the evolving industry landscape. Beyond professional endeavors, I have a culinary affinity, experimenting with Barbecue, authentic Asian and Caribbean cuisines sourced from cookbooks and Pinterest. Simultaneously, I remain abreast of the latest advancements in laptop and PC technology, aligning my skills with contemporary requirements. During leisure, I unwind with a broad selection of TV shows on platforms such as Hulu and Netflix, appreciating the art of storytelling.
Timeline
Independent Insurance Broker
Sparrock Company LLC
06.2015 - Current
Vice President - Operations Manager
A+ Hospitality Staffing
06.2000 - 07.2015
Project Manager/IT Support Consultant
B&E Jackson Engineers
02.2000 - 09.2000
Project Manager/Consultant
Conventions International
02.1999 - 09.2000
Payroll Software Rollout
A+ Hospitality Staffing
01.1999 - 02.2000
Project Manager/Consultant
All Lines Insurance
01.1999 - 09.2000
Accounting And Business Management
New York City Technical College
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