Summary
Overview
Work History
Education
Skills
Certification
Technicalcompetencies
Timeline
Generic

Arnold Thomas Jr

Huntsville,AL

Summary

Qualified Network Administrator Intermediate with solid background in managing and optimizing network infrastructure. Known for successfully implementing network security measures and ensuring uptime. Demonstrated expertise in troubleshooting complex network issues and maintaining system performance.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Network Administrator Intermediate

Chugach Government Solutions
09.2024 - Current
  • Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
  • Performed day-to-day LAN and WAN administration, maintenance, and support.
  • Assisted IT staff on troubleshooting issues and closing RFCs.
  • Apply STIGs on switches and routers to maintain compliance.
  • Configure SSH for remote connection into switches.
  • Experience with routers, switches VLANs and VPNs.
  • Understanding of network security concepts including encryption, access control list (ACLs), IDS/IPS, and network monitoring.

Systems Engineer

Chugach
10.2020 - 09.2024
  • Troubleshoots multiple VTC equipment (touch panels, monitors, cameras, etc.)
  • Provide Customers with Cisco bridging support services through remote communications
  • Analyzing system requirements and collaborated with cross-functional teams
  • Providing technical support to end-users
  • Installing new hardware and software updates
  • Troubleshoot and repair hardware and software malfunctions
  • Maintain calls on MCUs
  • Experience with RMF STIGS for compliance for our VTC System
  • Improved system performance by identifying and resolving technical issues in a timely manner.
  • Completed software updates and assessed security patches for optimized computer use.

TIER, I Help Desk

nLogic
04.2019 - 10.2020
  • Lead team with guidance and examples of professionalism, integrity, and performance accuracy
  • Training new employees and assist with agent coaching
  • Scheduling Video (VTC) and Audio Teleconferences (Tele) both secret and unclassified on a shared Outlook calendar invite
  • Provide detailed information on NIPR and SIPR video conferences and teleconferences
  • Operating Access Control Systems
  • Provide professional assistance to clients by answering phone inquiries, locating calendar information, and analyzing technical requirements at a moment’s notice
  • Dedicated IT support technician for senior leaders of the Headquarters Army Material Command (HQAMC)

Access Control

Chenega Infinity Security
06.2018 - 04.2020
  • Verifying badge credentials and identities for those entering and exiting the building
  • Creating temporary access badges for approved personnel
  • Monitoring CCTV
  • Escort on-site personnel to restricted areas
  • Control access to the different building with security measures
  • Preform interior and exterior facility security inspections
  • CPR/First aid certified

TIER 1 TECH SUPPORT

Verizon wireless
02.2017 - 06.2018
  • Provided top quality customer service by advocating on behalf of the customer
  • Resolved customer issues or complaints in a timely manner and deescalating any irate customers and handled complex issues to restore customer satisfaction
  • Experienced with troubleshooting laptops, tablets, cellular devices, home internet, as well as network extenders
  • Responsible for reviewing each trouble ticket in my que and ensuring they are either resolved immediately or escalated to the appropriate department for additional support
  • Assisted customers with various types of technical issues via email, live chat, and telephone
  • Stayed abreast of latest software developments and plans to enhance job knowledge

Education

Associate of Applied Science - General Studies

Calhoun Community College
Huntsville, AL
05.2015

Skills

  • Microsoft Windows Operating Systems
  • MAC OS
  • Microsoft Office
  • Active Directory
  • Salesforce
  • Aperture
  • IVue
  • Global Video Service
  • Remote Desktop
  • Microsoft Teams
  • Cisco routers and switches
  • Firewalls
  • PuTTy
  • VOIP
  • PBX Phone
  • Python coding
  • Automation Scripting
  • GitHub
  • Router configuration
  • IP addressing

Certification

  • CompTIA A+ CE (6XVVRPQG6KR1Q25J)
  • CompTIA Security+ CE (C82ZH8PNFPV11GCT)
  • Google IT Automation with Python
  • Cisco Certified Network Associate (CCNA)

Technicalcompetencies

Microsoft Windows Operating Systems, MAC OS, Microsoft Office (Word, Excel, Outlook), Active Directory, Salesforce, Aperture, IVue, Cisco Meeting App (CMA), Global Video Service (GVS), Remote Desktop, Microsoft Teams, Cisco routers and switches, Firewalls, PuTTy, VOIP, PBX Phone, Python coding, Automation Scripting, Git and GitHub

Timeline

Network Administrator Intermediate

Chugach Government Solutions
09.2024 - Current

Systems Engineer

Chugach
10.2020 - 09.2024

TIER, I Help Desk

nLogic
04.2019 - 10.2020

Access Control

Chenega Infinity Security
06.2018 - 04.2020

TIER 1 TECH SUPPORT

Verizon wireless
02.2017 - 06.2018
  • CompTIA A+ CE (6XVVRPQG6KR1Q25J)
  • CompTIA Security+ CE (C82ZH8PNFPV11GCT)
  • Google IT Automation with Python
  • Cisco Certified Network Associate (CCNA)

Associate of Applied Science - General Studies

Calhoun Community College
Arnold Thomas Jr