Qualified Network Administrator Intermediate with solid background in managing and optimizing network infrastructure. Known for successfully implementing network security measures and ensuring uptime. Demonstrated expertise in troubleshooting complex network issues and maintaining system performance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Network Administrator Intermediate
Chugach Government Solutions
09.2024 - Current
Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
Performed day-to-day LAN and WAN administration, maintenance, and support.
Assisted IT staff on troubleshooting issues and closing RFCs.
Apply STIGs on switches and routers to maintain compliance.
Configure SSH for remote connection into switches.
Experience with routers, switches VLANs and VPNs.
Understanding of network security concepts including encryption, access control list (ACLs), IDS/IPS, and network monitoring.
Provide Customers with Cisco bridging support services through remote communications
Analyzing system requirements and collaborated with cross-functional teams
Providing technical support to end-users
Installing new hardware and software updates
Troubleshoot and repair hardware and software malfunctions
Maintain calls on MCUs
Experience with RMF STIGS for compliance for our VTC System
Improved system performance by identifying and resolving technical issues in a timely manner.
Completed software updates and assessed security patches for optimized computer use.
TIER, I Help Desk
nLogic
04.2019 - 10.2020
Lead team with guidance and examples of professionalism, integrity, and performance accuracy
Training new employees and assist with agent coaching
Scheduling Video (VTC) and Audio Teleconferences (Tele) both secret and unclassified on a shared Outlook calendar invite
Provide detailed information on NIPR and SIPR video conferences and teleconferences
Operating Access Control Systems
Provide professional assistance to clients by answering phone inquiries, locating calendar information, and analyzing technical requirements at a moment’s notice
Dedicated IT support technician for senior leaders of the Headquarters Army Material Command (HQAMC)
Access Control
Chenega Infinity Security
06.2018 - 04.2020
Verifying badge credentials and identities for those entering and exiting the building
Creating temporary access badges for approved personnel
Monitoring CCTV
Escort on-site personnel to restricted areas
Control access to the different building with security measures
Preform interior and exterior facility security inspections
CPR/First aid certified
TIER 1 TECH SUPPORT
Verizon wireless
02.2017 - 06.2018
Provided top quality customer service by advocating on behalf of the customer
Resolved customer issues or complaints in a timely manner and deescalating any irate customers and handled complex issues to restore customer satisfaction
Experienced with troubleshooting laptops, tablets, cellular devices, home internet, as well as network extenders
Responsible for reviewing each trouble ticket in my que and ensuring they are either resolved immediately or escalated to the appropriate department for additional support
Assisted customers with various types of technical issues via email, live chat, and telephone
Stayed abreast of latest software developments and plans to enhance job knowledge
Education
Associate of Applied Science - General Studies
Calhoun Community College
Huntsville, AL
05.2015
Skills
Microsoft Windows Operating Systems
MAC OS
Microsoft Office
Active Directory
Salesforce
Aperture
IVue
Global Video Service
Remote Desktop
Microsoft Teams
Cisco routers and switches
Firewalls
PuTTy
VOIP
PBX Phone
Python coding
Automation Scripting
GitHub
Router configuration
IP addressing
Certification
CompTIA A+ CE (6XVVRPQG6KR1Q25J)
CompTIA Security+ CE (C82ZH8PNFPV11GCT)
Google IT Automation with Python
Cisco Certified Network Associate (CCNA)
Technicalcompetencies
Microsoft Windows Operating Systems, MAC OS, Microsoft Office (Word, Excel, Outlook), Active Directory, Salesforce, Aperture, IVue, Cisco Meeting App (CMA), Global Video Service (GVS), Remote Desktop, Microsoft Teams, Cisco routers and switches, Firewalls, PuTTy, VOIP, PBX Phone, Python coding, Automation Scripting, Git and GitHub
Timeline
Network Administrator Intermediate
Chugach Government Solutions
09.2024 - Current
Systems Engineer
Chugach
10.2020 - 09.2024
TIER, I Help Desk
nLogic
04.2019 - 10.2020
Access Control
Chenega Infinity Security
06.2018 - 04.2020
TIER 1 TECH SUPPORT
Verizon wireless
02.2017 - 06.2018
CompTIA A+ CE (6XVVRPQG6KR1Q25J)
CompTIA Security+ CE (C82ZH8PNFPV11GCT)
Google IT Automation with Python
Cisco Certified Network Associate (CCNA)
Associate of Applied Science - General Studies
Calhoun Community College
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