Arnold Toussaint
Meridian,Idaho
Summary
Upgrade Current Skills and Talents
My resume highlights my ability, knowledge and expertise. I take personal interest in resolving customer complaints and issues. Compassion to complete a perfectly productive workday are my goals. I was normally in the top 5-10% for performance. My record is outstanding, and I have always been punctual, dependable and reliable when a staffing void may need to be filled. I am excited about the Inbound Sales Representative and the opportunity to help your company succeed. Thank you in advance for your time. Please do not hesitate to contact me if you have any questions or concerns. I would appreciate the opportunity to review my qualifications in more detail, anytime at your convenience.
Overview
17
17
years of professional experience
Work History
Truck Driver CDL
Swift Transportation
Phoenix, AZ
07.2022 - Current
- Class CDL Truck Driver
- Safe operation of tractor-trailer
- Hook and weigh loads
- Adhere to all DOT and company regulations and policies
- Timely deliver products and promptly unload
- Implement all safety protocol and regulations
- Always nice courteous and professional with customers and warehouse.
Customer Service Representative
AT&T
Boise, ID
06.2016 - 04.2022
- Provide customers with top quality care and support
- Advocate for customer in a fast paced call center environment
- Perform global, technical, billing and save operations resolving their issues
- Proficient operations and use of multi-screen and multi-program computer programs
- Share knowledge and educate customers with the use of cell phone and related technologies
- Handle and carefully respond to all customer inquiries by building excellent rapport & confidence, identifying their needs, and taking strategic action in a timely manner
- Provide excellent customer service through active listening on every interaction while adjusting support approach to accommodate all levels of customer experience
- Troubleshoot mobile technology, equipment and system problems while educating the customer on support options and steps being taken to resolve the issue
- Work with confidential customer information
- Aim to resolve issues on the first call by being proactive and demonstrating advanced product knowledge.
Customer Service Representative
Teleperformance
Boise, ID
06.2015 - 06.2016
- Provide customers with top quality care and support
- Advocate for customer in a fast paced call center environment
- Perform global, technical, billing and save operations resolving their issues
- Proficient operations and use of multi-screen and multi-program computer programs
- Share knowledge and educate customers with the use of cell phone and related technologies.
Customer Service Representative
Xerox
Boise, ID
01.2013 - 06.2015
- Provide customers with top quality care and support
- Advocate for customer in a fast paced call center environment
- Perform global, technical, billing and save operations resolving their issues
- Proficient operations and use of multi-screen and multi-program computer programs
- Share knowledge and educate customers with the use of cell phone and related technologies.
Direct Care Staff
A New Leaf
Meridian, ID
08.2012 - 12.2012
- Tend to the daily needs of disabled persons
- Gather information and document individual’s progress
- Assist consumers in the safe delivery of medications
- Transport consumers to and from appointments and functions
- Teach consumers basic life skills.
Self Employed Owner/Operator
Medi-Trans of Idaho
Meridian, ID
11.2010 - 04.2012
- On time delivery of Medicaid patients to medical appointments
- Utilize GPS, maps and telephone communications time schedules
- Scheduling, payroll, spreadsheets, PDF, accounting and all administrative
- Keep vehicles clean and well maintained.
Transport Driver
Pro People Staffing
Boise, ID
03.2010 - 07.2010
- Process schedule and Medicaid paperwork
- Utilize GPS, maps and time schedules
- Transport consumers to and from Medical Appointments
- Clean vehicles and maintain appearance.
Direct Care Staff
Inclusion Inc.
Meridian, ID
08.2008 - 02.2010
- Tend to the daily needs of disabled persons
- Teach consumers basic life skills
- Gather information and document individual’s progress
- Assist consumers in the safe delivery of medications
- Transport consumers to and from appointments and functions.
Sales Associate
Maverik Stores
Boise, ID
12.2007 - 07.2008
- Customer Service
- Sales (Up Sale)
- Clean Inside and Outside the Store
- Prepare Food.
Delivery Driver
Metro Couriers
Boise, ID
08.2010
- Pickup and delivery of important documents and small packages
- Utilize GPS, maps and time schedules
- Prepare packages and help load transport aircraft
- Clean shop, vehicles and maintain appearance.
Sales Associate
Jackson’s Food Stores
Meridian, ID
06.2007
- Customer Service
- Sales (Up Sale)
- Clean Inside and Outside the Store
- Prepare Food.
Education
Skills
- Great Customer Service Skills
- Accurate record keeping
- Route Planning
- Customer-Oriented
- Planning ability
- Dependable and reliable
Timeline
Truck Driver CDL
Swift Transportation
07.2022 - Current
Customer Service Representative
AT&T
06.2016 - 04.2022
Customer Service Representative
Teleperformance
06.2015 - 06.2016
Customer Service Representative
Xerox
01.2013 - 06.2015
Direct Care Staff
A New Leaf
08.2012 - 12.2012
Self Employed Owner/Operator
Medi-Trans of Idaho
11.2010 - 04.2012
Delivery Driver
Metro Couriers
08.2010
Transport Driver
Pro People Staffing
03.2010 - 07.2010
Direct Care Staff
Inclusion Inc.
08.2008 - 02.2010
Sales Associate
Maverik Stores
12.2007 - 07.2008
Sales Associate
Jackson’s Food Stores
06.2007