Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Arnold Villa

Glendale,AZ

Summary

Talented professional leader with 14+ years of experience and a proven knowledge of project planning, workflow prioritization, and staff training and development. Aiming to leverage my skills to successfully fill the Slot Technical Manger role for Desert Diamond Casino White Tanks at San Lucy.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Slot Project Coordinator

Desert Diamond Casino
09.2022 - Current
  • Analyzing supplied data while collaborating with Management and vendors to determine effective placement of slot machines.
  • Interpreting vendor PAR sheets to determine optimum settings for new and existing slot machines.
  • Processing paperwork required (SSR's) and furnishing paperwork to document projects.
  • Monitoring projects as they are happening to insure they are getting completed in a timely fashion.
  • Assisting Tribal Gaming when slot machines are inspected by ADOG.
  • Tracked project performance closely to quickly intervene in mistakes or delays.
  • Documented effective and replicable methods for extracting data and organizing data sources Using MS Excel / MS Access.
  • Updated and developed scripts and queries to extract and analyze data from multiple sources MS Excel / MS Access.
  • Created various Excel documents to assist with pulling metrics data and presenting information to supervisors.
  • Organized and detail-oriented with a strong work ethic.

Slot Systems Administrator

Nisqually Red Wind Casino
11.2018 - 07.2020
  • Responsible for the repair and maintenance of 1600 TLS machines as well as all gaming related POS terminals and their peripherals.
  • Using MS Active Directory, I was responsible for making sure all employees had the correct permissions (from our servers) to perform their daily duties also, adding new employees to the system and disabling old ones
  • In this position, I oversaw the entire TLS Technical department, this included initial hiring, training, quarterly reviews, discipline, and termination
  • Responsible for adequate staffing, ordering parts and tools, scheduling third party vendor maintenance for machines and servers, collaborating with various other departments to facilitate installations and machine moves (Engineering, IT, Security)
  • Established a very open channel of communication with our Tribal Gaming Agency and presented them with records of all pertinent work done on the casino floor
  • Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.

Slots Bench Technician Supervisor

Nisqually Red Wind Casino
06.2017 - 11.2018
  • Responsible for training, assisting, and scheduling my team of bench technicians
  • Prioritized their repairs to suit the immediate needs of the casino
  • Responsible for ensuring all work done to the slot machines was properly documented as set forth by tribal gaming
  • Responsible for maintaining a fleet of ready to use parts as well as new inventory and materials
  • I played a key leadership role to the installation of new slot machines on the casino floor as I was responsible for having all parts ready before the install, making sure that the casino floor was ready for the install (having available power and communications conduits prepared prior to install), and scheduling staff to ensure the install was completed in a timely manner
  • For every install, I was responsible for ensuring all proper documentation was properly prepared in accordance with the guidelines set forth by our Slot System Administrator and tribal gaming
  • During my time in this position, I designed a report generating program (using MS Access) to help label and prioritize repairs this made it much easier for the other technicians to spot trends of down equipment and plan accordingly.
  • Streamlined repair processes, resulting in faster turnaround times and increased productivity.

Slots Bench Technician

Nisqually Red Wind Casino
10.2007 - 10.2017
  • Responsible for maintenance and repair of all electronic components that make up a slot machine
  • Responsible for maintaining an adequate parts and materials supply
  • Responsible for prioritizing my repairs to suit the needs of the casino based on workload imposed on me by the Slot System Administrator
  • Responsible for the installation and repair of Western Money (GCA) Kiosks and Cash Exchange Terminals (CET)
  • Responsible for upgrading firmware in all bill acceptors and printers
  • I was tasked with converting all CRT monitors to LCD.
  • Diagnosed and repaired problems with electrical and mechanical systems.
  • Prevented equipment failures through proactive identification of potential issues and implementation of preventive measures.

Education

Tribal Enterprise Gaming Management -

TACOMA COMMUNITY COLLEGE
Tacoma, WA

Associate in Applied Science (A.A.S.) Electronics Engineering Technology -

ITT TECHNICAL INSTITUTE
Seattle, WA
12.2000

Skills

    • Team Building & Collaboration
    • Technical troubleshooting skills
    • Great communication skills
    • Research
    • Technical Writing
    • Resource Management
      • Resource Coordination
      • Team Coordination
      • Data Collection
      • Documentation And Reporting
      • Program Management
      • Budget Control

Certification

FCC GROL - General RadioTelephone Operators License

References

References available upon request

Timeline

Slot Project Coordinator

Desert Diamond Casino
09.2022 - Current

Slot Systems Administrator

Nisqually Red Wind Casino
11.2018 - 07.2020

Slots Bench Technician Supervisor

Nisqually Red Wind Casino
06.2017 - 11.2018

Slots Bench Technician

Nisqually Red Wind Casino
10.2007 - 10.2017

Tribal Enterprise Gaming Management -

TACOMA COMMUNITY COLLEGE

Associate in Applied Science (A.A.S.) Electronics Engineering Technology -

ITT TECHNICAL INSTITUTE

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Arnold Villa