Overview
Work History
Education
Timeline
Generic

Arnold Xavier Vann

Fargo,ND

Overview

10
10
years of professional experience

Work History

Assembler

Flextronics – Solar Edge
05.2023 - 06.2025
  • Assembled solar energy devices on a fast-paced production line according to company specifications and engineering instructions rotating through multiple stations on the line to perform tasks such as wiring and component installation
  • Inspected parts and product for quality assurance, identifying defects and reporting issues to supervisors
  • Operated hand tools, power tools, and precision measuring instruments to complete assembly tasks
  • Performed functional testing by connecting devices to computer-based diagnostic equipment to verify wiring, circuitry, and component performance
  • Adapted quickly to different roles across the line to support workflow efficiency and minimize production bottlenecks
  • Worked collaboratively with team members and shift leads to meet daily production goals

Fulfillment center associate

Amazon
03.2021 - 04.2023
  • Worked in the stow department stowing items and merchandise into AI operated pods to be then taken to the packaging department.
  • Used and operated touch screen computer while stowing items.
  • Used touch screen computer to keep track of stow rate as well as making sure every item is scanned prior to stowing
  • Used touch screen computer to make sure every item stowed is being put in the right bin on the pod
  • Staged totes prior to shift and met stow rate weekly meeting quota

Warehouse associate

Exe logistics
04.2020 - 03.2021
  • Worked in a furniture warehouse loading and unloading multiple trucks
  • Used a dolly to load and unload furniture
  • Managed newer associates guiding them and showing them how to perform their job more efficiently and correctly
  • Stayed extra hours after shift was over to finish every truck as was requested

Health Care Agent

TTEC
01.2019 - 03.2020
  • Booked appointments for patients and scheduled doctor visits
  • Answered phones, took messages, filed documents, sorted mail, data processing, performed supply acquisition for office
  • Followed up with patients through email and phone on upcoming appointments
  • Got in touch with insurance providers on behalf of the patient regarding attaining their prescription medication.
  • Operated as a liaison between the patient and physician informing the physician of any complaints, concerns or inquiries from the patient.

Bank of America Customer Service Representative

TTEC
01.2018 - 01.2019
  • Work for BOFA answering calls for the unemployment department regarding customers' debit card and account.
  • Guided and assisted card holders with issues surrounding their debit card and account
  • Suspended compromised debit cards lost or stolen and sent out replacements for cardholders.
  • Assisted cardholders with logging into their account as well as resetting passwords for the customer
  • Helped and guided customers in navigating the BOFA Edd website most commonly to transfer funds between checking accounts.
  • Transferred customers to the appropriate department when needed and logged all calls in detail
  • Answered questions and addressed concerns regarding debit card and pin issues.
  • Reset pin for cardholders and went over transactions with the customer when requested
  • Assisted Spanish speaking and Chinese speaking customers as well with the aid of a Translator.
  • Efficiently identified customer going through security protocol before discussing confidential information with them
  • Used company and client software to assist the customer

Booking.com Customer Service Representative

TTEC
09.2017 - 01.2018
  • Worked for booking.com as a travel agent assisting guests with inquiries regarding their reservations over the phone and by email.
  • Aided properties and hotels in making changes or cancellations to guests’ reservations
  • Helped guests and customers solve issues relating to their reservations helping the guest to reach the best possible outcome.
  • Deescalated frustrated guest ending the call with them feeling better and thanking our company
  • Followed security protocol and other guidelines as well as meet company standards and Expectations.

Customer Service Associate

Publix
08.2015 - 09.2017
  • Recommended, selected and located merchandise based on customers’ needs and requests
  • Utilized a Point-of-Sale system to accept payments, calculate totals, and balance cash drawer
  • Grew and ensured sales through customer service, relationship building, and product knowledge.
  • Performed daily store opening and closing procedures and ensured the store was ready for next shift.
  • Provided customer service and loss prevention control by remaining aware of and courteous to all patrons.

Education

Associate of Arts -

Eastern Florida State College
01-2018

Diploma -

Rockledge High School
01.2017

Timeline

Assembler

Flextronics – Solar Edge
05.2023 - 06.2025

Fulfillment center associate

Amazon
03.2021 - 04.2023

Warehouse associate

Exe logistics
04.2020 - 03.2021

Health Care Agent

TTEC
01.2019 - 03.2020

Bank of America Customer Service Representative

TTEC
01.2018 - 01.2019

Booking.com Customer Service Representative

TTEC
09.2017 - 01.2018

Customer Service Associate

Publix
08.2015 - 09.2017

Associate of Arts -

Eastern Florida State College

Diploma -

Rockledge High School

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Arnold Xavier Vann