Summary
Overview
Work History
Skills
Timeline
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Arnold M. Wagaman

Dublin,CA

Summary

Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.

Overview

21
21
years of professional experience

Work History

Field Operations Manager

Peloton Interactive Inc.
Newark, CA
07.2021 - Current
  • Oversee team member headcount of 170 associates and 60 delivery vans
  • Oversee delivery zones of San Francisco bay area to Sacramento
  • Oversee and uphold standard operating procedures of all day to day operations, including warehouse and delivery operations, managing staff scheduling, product inventory, and vehicle fleet management.
  • Increased customer service score from 4.67 to 4.90 through performance management 1 on 1s and recognition. Focusing on improving outlying performers.
  • Increased bike build efficiency from 25mins per bike to 9mins per bike through process improvement and 1 on 1 coaching.
  • Partner with Third-Party Logistics (3PL) providers to drive member experience, on/off-board new providers and manage performance of 3PL teams. Total of 40, 3PL team members during peak season.
  • Ensure current and accurate inventory for all products both systematically and physically. Increased inventory accuracy from 86% to 99% through operational excellence.

GM

Old Navy
San Jose, CA
12.2020 - 07.2021
  • District SOMO Trainer (Store Operations Model Optimization)-Trained Product and Pricing Managers within the District on operational processes and execution
  • Increased NPS 40.5bps to LY in Q1 through execution of sales floor leadership and training associates on customer service.
  • Increased Rewards signups from 8.8% LY to 16.6% by giving daily goals, sales floor leadership, and training outlying associates.
  • Created talent bench by developing associates leads. Increased associate leads from four to twelve associates. Conducted leadership development classes on Monday’s.
  • 111% to Q1 FY2021 credit goal. First time in over 2 years the store has achieved quarterly credit goal. Coached team on credit knowledge and observed offer rate. Recognized on offer rate and incremental improvement.

General Manager

JCPenney
San Bruno, CA
07.2015 - 12.2020
  • GM store San Bruno, CA $25+ Million annual sales
  • GM store Ukiah, CA $10 Million annual sales
  • Partner with Sephora Field Support Center with Sephora Inside JCPenney to increase cross shopping into Sephora by 12%
  • Lowered voluntary turnover by 36% in FY19, through 30, 60, and 90 day new hire check in
  • District credit trainer, worked with leadership team at outlying stores to overcome roadblocks, coach and training, observations, and performance managing associates
  • Reduced shrinkage 2% in FY 2019 by closely monitoring inventory, operational, and security procedures
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans

Store Manager

Ross Inc
Portland, OR
05.2014 - 07.2015
  • Grand opened DDS Discounts Portland, OR $4M annual sales
  • SM Oakland, CA location $11M annual sales
  • Partnered with DM and allocation team on product needs for localization efforts
  • Reported to district manager regarding all store and staff issues, financial goals and sales
  • Managed, hired and developed top talent to strengthen workflow and productivity

General Manager

Sears Outlet
Tukwila, WA
08.2012 - 05.2014
  • Grand opened Tukwila Sears Outlet store and DC, $8M annual sales
  • Developed leadership and talent bench succession plan
  • Trained all associates on Customers for Life Selling Process
  • Drove sales through store events and grass roots marketing
  • Test store for new pricing signage and strategy for "Manager's Specials" product
  • Allocation and distribution of product to 12 other stores
  • Oversaw testing and repair of appliances

Customer Solutions Manager

Best Buy
09.2007 - 04.2012
  • Grand Opened North Anchorage in 2009 and West Wichita in 2010
  • Manager of Geek Squad for Alaska market
  • Oversaw both in store and in home Geek Squad Agents
  • Monitored execution of all in home installations and PC repairs
  • Developed training program for all new hires
  • Managed Geek Squad fleet of 20 vehicles

Skills

  • Training and development- FY 2021 (Peloton), promoted Kristen Siano to Inbound/Outbound Lead and Alberto Johnson to Inventory Supervisor FY 2021 (Old Navy) promoted Thomas Baloaing to AGM, Jacqueline Perez to Operations Supervisor, and Sergio Gonzalez to AP Lead FY 2020 promoted AM, Frank Lopes, to GM of Santa Rosa AMM, Yolanda Rodriguez, placed into GMIT program
  • Operations management-Utilized workload planning meetings with leadership team to plan out upcoming operational tasks Increased inventory accuracy at Peloton from 86% to 99% Reduced shrink by over 3% at Old Navy in FY2020 and over 2% at JCPenney in FY2019 Improvements made through operational excellence
  • Performance management-Have weekly touch base with leadership team Hold individuals accountable to their performance FY2021 (Peloton) performance managed out underperforming leaders, Jessie Ochoa (Inventory Lead) and Nic James (Field Ops Lead) FY2021 (Old Navy) Eva Ballada (AHRM)
  • Employee Engagement- Drive employee engagement through public, private daily recognition and team member development Posting feedback in monthly town halls to show team members we are listening (You Said, We Did) Monthly breakfast to celebrate results and employee of the month Engagement score of 89% at Old Navy and 92% at JCPenney

Timeline

Field Operations Manager

Peloton Interactive Inc.
07.2021 - Current

GM

Old Navy
12.2020 - 07.2021

General Manager

JCPenney
07.2015 - 12.2020

Store Manager

Ross Inc
05.2014 - 07.2015

General Manager

Sears Outlet
08.2012 - 05.2014

Customer Solutions Manager

Best Buy
09.2007 - 04.2012

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Arnold M. Wagaman