Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Arnoldo Gomez

Riverside

Summary

Dynamic professional with extensive experience at Winship, excelling in inventory control and customer service. Proven track record in enhancing operational efficiency and team performance through effective training and compliance management. Skilled in ERP systems and conflict resolution, consistently delivering exceptional results in fast-paced environments. Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Manager Driver, Office, Dispatch, Data Entry

Winship
Riverside
01.2014 - Current
  • Driver, office, property management
  • Provided leadership during times of organizational change or crisis situations.
  • Conducted performance reviews for team members.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Managed inventory levels to meet demand without overstocking, reducing waste.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Trained employees on additional job positions to maintain coverage of roles.

  • Replace worn tools, sharpen cutting tools, adjust machinery components.
  • Inspect finished workpieces to ensure conformance with specifications.
  • Check products for accuracy using measuring instruments such as calipers, micrometers, gauges.
  • Perform periodic maintenance on machines such as cleaning and lubrication.
  • Coordinated with other dispatchers to ensure efficient delivery schedules were met.
  • Created daily reports detailing response times, call volumes, and other pertinent information.
  • Updated records of driver locations, delays, and cancellations.
  • Utilized ERP systems for data entry purposes.
  • Performed data entry tasks related to accounting processes.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Drafted scripts for agents handling incoming calls so that they can respond accurately and effectively.
  • Monitored staff performance to ensure adherence to customer service standards.
  • Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
  • Liaised with other departments such as marketing, sales, IT to ensure smooth functioning of all activities related to customer service operations.
  • Developed and implemented office policies and procedures.
  • Responded to customer inquiries via phone or email in a professional manner.
  • Ensured compliance with applicable laws regarding employment practices.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Assisted in recruiting, onboarding and training new employees.
  • Developed and implemented policies and procedures for the property management department.
  • Facilitated communication between tenants and landlord or property management company.
  • Researched best practices in the field of property management accounting; implemented changes as necessary.
  • Loaded and unloaded delivery vehicles with care to ensure safe transport of products.
  • Inspected vehicles for mechanical items and safety issues prior to departing on routes.
  • Maintained accurate records of deliveries including delivery times, dates and addresses.
  • Repaired or replaced faulty wiring, switches, relays, and other electrical components.
  • Installed new pumps, compressors, boilers and other mechanical systems.
  • Prepared outbound shipments ensuring accurate labeling, packaging, weight calculations, shipping charges .
  • Ensured timely processing of receipts into ERP system.
  • Identified non-conforming material received from vendors and communicated with suppliers regarding discrepancies.
  • Unloaded delivery trucks, containers, and pallets using hand truck, forklifts or other equipment as needed.
  • Maintained a clean and safe work area in compliance with OSHA standards.
  • Verified that all merchandise was in good condition upon arrival, and reported any discrepancies or damages immediately.
  • Created reports on the status of current orders, inventory levels, and deliveries.
  • Assisted in developing annual purchasing budgets and forecasting needs.
  • Negotiated prices and terms with vendors to secure favorable deals.
  • Provided support during vendor audits by gathering relevant documents.
  • Analyzed market trends to identify opportunities for cost savings initiatives.
  • Developed and maintained relationships with suppliers to ensure timely delivery of products.
  • Negotiated contracts with vendors to secure the best possible prices for goods and services.
  • Prepared periodic reports on purchasing activities, budget expenditures, inventory levels and supply shortages.
  • Identified potential areas of cost savings through supplier consolidation or alternative sourcing methods.

Medical Assistant

Oceana Gastroenterology associates
Corona
01.2020 - 06.2022
  • I did Referrals and worked on the front and back office with the EMR
  • Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
  • Assisted in training new employees on the organization's policies for making referrals.
  • Maintained accurate records of all referrals, including contact information and follow-up activities.
  • Performed data entry related to referrals into electronic health record systems.
  • Adhered to HIPAA regulations when handling confidential patient information.
  • Participated in regular meetings to discuss referral strategies, network expansion, and program performance metrics.
  • Evaluated policies and procedures related to Insurance Verification activities.
  • Maintained accurate documentation on all pre-authorization requests, denials and appeals.
  • Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.
  • Assisted in resolving claim issues related to billing and reimbursement inquiries.
  • Assisted customers with questions or problems related to their authorization requests.
  • Analyzed data from various sources to ensure accuracy of authorizations.

Medical Assistant

Clínica guadalupana
Montclair
02.2011 - 11.2013
  • Sales, front office, clerical, and driver
  • Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
  • Organized patient charts before each day's clinic sessions began.
  • Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
  • Verified insurance coverage to ensure proper filing of claims.
  • Maintained accurate records of all medical files in accordance with HIPAA regulations.
  • Provided support to other members of the medical staff as needed.
  • Processed incoming requests for medical records from other healthcare providers or legal entities.
  • Answered phone calls and emails promptly, providing requested information when possible.
  • Greeted patients and collected confidential medical information.

Medicine Driver

Top Priority Courier
Riverside
08.2012 - 01.2013
  • Driver/customer service)
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Conducted regular follow-up calls with customers after resolving their issues.

Warehouse worker

Best Delivery
Rancho Cucamonga
07.2011 - 02.2012
  • Forklift sit-down, filing, and order puller

Auto parts driver

Fast Undercar
San Bernardino
06.2010 - 07.2011
  • Verified accuracy of all orders before leaving the warehouse.
  • Assisted other drivers with loading and unloading packages when necessary.
  • Inspected vehicle for mechanical items and safety issues, and performed preventative maintenance.
  • Provided courteous service to customers by answering questions, locating parts, resolving complaints.
  • Collaborated with supervisors on any changes or concerns related to delivery schedules.
  • Followed DOT regulations regarding transportation of hazardous materials.
  • Maintained inventory by restocking shelves and ordering new products as needed.
  • Operated cash register to process payments from customers for purchased items.
  • Inspected returned items for damage before issuing credit or exchange to customer.
  • Performed daily tasks such as opening and closing store, taking inventory, stocking shelves.
  • Organized merchandise displays to promote sales and attract customers.
  • Provided technical advice to customers regarding proper installation of auto parts.

Warehouse and stocker

CTA Fixtures
Ontario
01.2005 - 01.2009
  • Performed cycle counts to maintain accurate inventory records.
  • Organized warehouse space for efficient storage of products.
  • Inspected incoming shipments for damage or discrepancies.
  • Replace worn tools, sharpen cutting tools, adjust machinery components.
  • Keep detailed reports of maintenance activities performed on machinery.

Education

certificate - medical

4-D college
Colton, CA
12.2009

Riverside community college -

Riverside community college
Riverside, CA
12.2008

Diploma in third St -

John w. north high School
Riverside, CA

Skills

  • Inventory control
  • Microsoft Word
  • Delivery driver experience
  • Clerical experience
  • Warehouse supervisor experience
  • Courier
  • Microsoft Office
  • Driving
  • Office administration
  • Customer service
  • Warehouse management
  • Vehicle inspection
  • Data entry
  • Regulatory compliance
  • Inventory management
  • Safety procedures
  • Dispatch coordination
  • Route planning
  • Employee training
  • Time management
  • Problem solving
  • Conflict resolution
  • Load securing
  • Efficient multitasking
  • Logistics coordination experience
  • Basic mechanical skills
  • GPS navigation systems
  • Route logs
  • ERP systems
  • Microsoft Excel
  • Quality control
  • Attention to detail
  • Multitasking and organization
  • Document scanning
  • Document processing
  • Order processing
  • Database maintenance
  • Insurance eligibility
  • Basic math
  • Typing accuracy
  • Team collaboration

Certification

  • Certified Medical Assistant
  • CPR Certification
  • Non-CDL Class C
  • First Aid Certification
  • Driver's License

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Timeline

Medical Assistant

Oceana Gastroenterology associates
01.2020 - 06.2022

Manager Driver, Office, Dispatch, Data Entry

Winship
01.2014 - Current

Medicine Driver

Top Priority Courier
08.2012 - 01.2013

Warehouse worker

Best Delivery
07.2011 - 02.2012

Medical Assistant

Clínica guadalupana
02.2011 - 11.2013

Auto parts driver

Fast Undercar
06.2010 - 07.2011

Warehouse and stocker

CTA Fixtures
01.2005 - 01.2009

certificate - medical

4-D college

Riverside community college -

Riverside community college

Diploma in third St -

John w. north high School

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Arnoldo Gomez