Arnoldo Silva Paris
Fairview
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Personable Membership Sales Ambassador offering for more than 2 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Overview
4
4
years of professional experience
Work History
Member Service Representative
Bjs Wholesales Club
09.2021 - Current
- Helped customers complete purchases, locate items and join reward programs.
- Informed customers of current store promotions to encourage additional sales purchases.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Educated and engaged customers with new bank products and services.
- Responded to customer calls and emails to answer questions about products and services.
- Verified customer identification and documentation for compliant transactions.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Handled complaints with prompt, courteous service to uphold professional reputation.
Receptionist
Hotel 1492
02.2020 - 08.2021
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients and updated client records.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Corresponded with clients through email, telephone or postal mail.
Education
High School Diploma -
Liceo De Pavas
San José Costa RIca11.2018
Skills
- Customer Complaint Resolution
- Administrative Support
- Reliable and Punctual
- Scheduling and Calendar Management
- Attention to Detail
- Customer Service-Oriented
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Member Service Representative
Bjs Wholesales Club
09.2021 - Current
Receptionist
Hotel 1492
02.2020 - 08.2021
High School Diploma -
Liceo De Pavas