Arnysia Mack
Columbus,GA
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Alorica
11.2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
ASSEMBLY LINE PRODUCTION WORKER
KIA
04.2023 - 11.2023
- Maintained cleanliness and organization of work area throughout shift
- Excelled at working with a team to meet daily production goals
- Completed tasks efficiently while maintaining high standards of quality control
- Developed knowledge of assembly line operations and processes
- Adhered to company policies and regulations while on the job.
CUSTOMER SERVICE REPRESENTATIVE/TECH SUPPORT
CONTINUUM
04.2022 - 01.2023
- Maintained a high level of professionalism when dealing with difficult customers
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Provided exceptional customer service to ensure customer satisfaction
- Handled customer complaints and inquiries in a courteous and efficient manner
- Developed strong customer relationships and loyalty through effective communication.
CUSTOMER SERVICE REPRESENTATIVE
CONCENTRIX
08.2021 - 02.2022
- Responded to telephone inquiries and complaints following standard operating procedures
- Performed data entry tasks accurately and in a timely manner
- Maintained a high level of professionalism when dealing with difficult customers
- Provided exceptional customer service to ensure customer satisfaction
- Multitasking and time management skills to efficiently handle multiple customer inquiries correctly
- Utilized problem solving skills to resolve complex customer issues and find satisfactory solutions
- Managed high volume customers through calls, emails, and chats
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
CUSTOMER SERVICE CASHIER
WALMART
05.2019 - 06.2021
- Built positive relationships with customers by providing friendly and helpful service
- Developed strong organizational skills to efficiently manage multiple tasks simultaneously, such as restocking shelves and operating a cash register
- Maintained cleanliness at the checkout area by wiping down counters, sweeping floors
- Efficiently handled customer complaints in a courteous manner, resolving issues quickly and effectively
- Provided assistance to other team members when needed to ensure the smooth operation of the store front end
- Resolved customer concerns to meet unique needs and boost satisfaction
- Processed returns, exchanges, and refunds in accordance with store policy
- Used POS system to compute accurate sales prices for purchase transactions.
Education
VIRGINIA TECH
01.2019
HARDAWAY HIGH SCHOOL
01.2016
Summary
Dedicated and knowledgeable individual with vast experience providing exceptional customer service to a wide variety of clients. Proven ability to quickly assess customer needs and provide appropriate solutions. Skilled in resolving customer issues, managing customer relations, and providing detailed product knowledge. Committed to streamlining processes to improve customer service efficiency and satisfaction.
Career Objective - Skills
- Active Listening
- Fast Typing
- Time Management
- Problem Solving
- Windows10
- Microsoft Excel
- Teams
- Word
- Customer De-escalation
- Account Management
- Customer Relationship Management
References
References available upon request
Timeline
Customer Service Representative
Alorica
11.2023 - Current
ASSEMBLY LINE PRODUCTION WORKER
KIA
04.2023 - 11.2023
CUSTOMER SERVICE REPRESENTATIVE/TECH SUPPORT
CONTINUUM
04.2022 - 01.2023
CUSTOMER SERVICE REPRESENTATIVE
CONCENTRIX
08.2021 - 02.2022
CUSTOMER SERVICE CASHIER
WALMART
05.2019 - 06.2021
VIRGINIA TECH
HARDAWAY HIGH SCHOOL