Arturo Rodriguez
Homestead,Florida
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Enterprise Content Specialist
Miami-Dade County
06.2015 - Current
- Managed content distribution to online communication channels and engage with social media platforms
- Create online forms and surveys
- Develop and plan website content, layout and style
- Edit and proofread content for accuracy and readability
- Design and maintain websites
- Provide creative content writing for website and social media development
- Create, edit and publish digital newsletters
- Illustrated page design concepts by blending arrangement, style and aesthetic elements to meet predetermined styles and templates
311 Call Center Supervisor/Outreach
Miami-Dade County
02.2005 - 06.2015
- Attend and coordinate outreach events to community and civic groups
- Order promotional marketing materials
- Respond to community requests for outreach events
- Oversaw employee performance to foster accurate prioritization and achievement of productivity goals
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement
- Provided real-time coaching, guidance and feedback to customer service agents to achieve development goals
- Conducted performance reviews for agents
Education
Associate of Science - Digital And Social Media Marketing Focus
Eastern Gateway Community College
Steubenville, OH12.2021
Bachelor of Arts - Management
DeVry University
Miramar, FL08.2008
High School Diploma -
South Dade Senior High School
Homestead, FL06.1997
Skills
- Good Telephone Etiquette
- Dependable and Responsible
- Effective Communication & Organization Skills
- Flexible and Adaptable
- MS Office
- Public Speaking
- Teamwork and Collaboration
Timeline
Enterprise Content Specialist
Miami-Dade County
06.2015 - Current
311 Call Center Supervisor/Outreach
Miami-Dade County
02.2005 - 06.2015
Associate of Science - Digital And Social Media Marketing Focus
Eastern Gateway Community College
Bachelor of Arts - Management
DeVry University
High School Diploma -
South Dade Senior High School
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