Aroha McGee
Las Vegas
Summary
Dynamic Pharmacy Technician with CVS Health, skilled in critical thinking and workflow optimization. Successfully maintained medication inventory and educated patients, enhancing service quality. Proven team collaborator, resolving customer inquiries and fostering positive experiences. Committed to confidentiality and HIPAA compliance, ensuring safety and satisfaction in all interactions.
Overview
18
18
years of professional experience
Work History
Pharmacy Technician
CVS Health
08.2021 - 10.2023
- Assisted pharmacists in preparing and dispensing medications accurately.
- Maintained inventory levels, ensuring medication availability for patients.
- Verified prescription information for compliance with regulations and safety standards.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Assistant Manager
CVS Health
03.2020 - 08.2021
- Supervised daily operations to ensure compliance with company policies and procedures.
- Resolved customer inquiries and complaints, fostering a positive shopping experience.
- Generated repeat business through exceptional customer service.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
Cashier
CVS Health
02.2019 - 03.2020
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained clean and organized checkout areas to enhance customer experience.
- Assisted in training new cashiers on operational procedures and customer service standards.
- Resolved customer inquiries and complaints to ensure satisfaction and loyalty.
- Developed positive relationships with regular customers, fostering a welcoming environment.
Housekeeping Room Attendant
The Cosmopolitan of Las Vegas
10.2010 - 03.2013
- Ensured cleanliness and orderliness of guest rooms, maintaining high standards of hygiene.
- Collaborated with team members to efficiently manage room turnover during peak periods.
- Conducted thorough inspections of rooms to identify maintenance issues and report to appropriate departments.
- Utilized cleaning equipment and chemicals safely, adhering to established health regulations and safety protocols.
Drive-Thru Cashier
Burger King
04.2006 - 10.2010
- Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
- Understood restaurant menu, limited-time offers and promotions to answer guest questions.
- Cross-trained in other areas of restaurant to provide additional support during busy periods.
Education
Bachelor in Business - Business Management
University of Phoenix
Tempe, AZ10-2029
No Degree - Medical Assistant
Kaplan College
Las Vegas, NV02-2013
Skills
- Critical thinking skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
Timeline
Pharmacy Technician
CVS Health
08.2021 - 10.2023
Assistant Manager
CVS Health
03.2020 - 08.2021
Cashier
CVS Health
02.2019 - 03.2020
Housekeeping Room Attendant
The Cosmopolitan of Las Vegas
10.2010 - 03.2013
Drive-Thru Cashier
Burger King
04.2006 - 10.2010
Bachelor in Business - Business Management
University of Phoenix
No Degree - Medical Assistant
Kaplan College
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