Arokiaraj Santhosh Kumar
Cary,NC
Summary
Dedicated payments professional having over 30 yrs of experience in banking domain with demonstrated strengths in technology, program management, stakeholder management, delivery management, sales and resource management. Proven track record in delivering mission critical projects and building successful solutions. Excellent verbal and written communicator with strong background in cultivating positive relationships and exceeding goals.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Delivery Manager
Tata Consultancy Services Limited
09.2023 - Current
- Leading the delivery of multiple high-impact Tier 1 mobile applications for a leading bank’s Commercial banking LOB
- Managing a team of Product Owners, Development (iOS & Android) engineers, Quality Assurance engineers and designers
- Engagement with executive stakeholders to align technology delivery with strategic business objectives and drive innovation
Technology Delivery Lead
Tata Consultancy Services Limited
09.2020 - 09.2023
- Managed a portfolio of 8 projects with a combined budget of [$20M CAD], achieving reduction in delivery time and cost savings
- Negotiated and closed high-value contracts
- Implemented Payment Tracking application to track status of payments across multiple Commercial Banking application, enhancing business operations productivity by over 15%
- Led the migration of Commercial bank payment hub application from legacy system to improve processing time and operations capability
- Implemented a model based testing design tool, Conformiq which reduced testing cycle time by over 25%
- Managed a team of over 40 at onsite
- Translated business needs, issues and ideas into successful strategies and action plans
- Interviewed key personnel and stakeholders to understand business processes
Director
Fiserv
04.2019 - 03.2020
- Managed the product development for VisionPlus suite, including hosting of multi-tenanted application, achieving a 20% decrease in running costs and increase in product adoption and customer satisfaction
- Collaborated with stakeholders, including senior executives and external partners, to define product vision, goals, and features
- Utilized data analytics to track product performance, identify trends, and make data-driven decisions to optimize product features and functionality
- Led the development of go-to-market strategies and marketing plans, resulting in successful product launches and enhanced brand positioning
- Coordinated with compliance and risk management teams to ensure all products adhered to regulatory guidelines and internal policies, including PCI-DSS compliance
Program Manager
First Data
11.2017 - 09.2018
- Led the successful migration of data and application for the largest Credit card Issuer in India, including setup of new infrastructure, migration of data from Australia to India
- Migrated over 9M cards from Australia to India data center
- Oversaw the installation and setup of new Z13 IBM Mainframes in India
- Transfer of over 6 TB of data from Melbourne to Mumbai over WAN using international links
- Installation of Cards platform and complete end to end testing (regression, functional, performance, disaster recovery)
Chief Architect
Persistent Systems
07.2016 - 11.2017
- Designed automated Loan origination system for corporate lending division of Yes bank
- Built chat bots for payment transactions and automation of lending process using IBM Watson, Datacap and RPA
- Built QR code based payments application integrated with APIs for wallets, UPI and cards
Lead Architect
Barclays
12.2007 - 07.2016
- Designed and implemented the roadmap for Strategic Cards Issuing Platform by reducing the number of disparate systems (over 200 to 50)
- Implemented closed end Loans processing in Cards platform
- Redesign of mainframe centric processing to service based, using APIs
- Implemented Initiatives to reduce fraud by using dynamic card data for authorizations
Delivery Manager
Capgemini
06.2002 - 11.2007
- Responsible for account management, practice development, providing functional and industry thought leadership
- Met delivery targets consistently with expertise in scheduling and delivery problem-solving
- Produced regular metrics, reports and process documentation for upper management
- Managed project execution to oversee adherence to budget, schedule and scope
- Assessed current and future customer needs and priorities by communicating directly with customers and conducting surveys
Consultant
Capgemini
01.1997 - 05.2002
- Implemented Cards solutions at Citibank, HSBC, AGF
- Worked in over 30 portfolio migrations across banks
- Created a Cards centre of Excellence for idea generation and best practices implementation across geographies
Team Leader
Capgemini
08.1995 - 01.1997
- Monitored team operations and workflow
- Reviewed project artefacts
- Coached new employees in Cards domain and mainframe
- Organized schedules and daily assignments for team, leveraging individual knowledge and strengths to maximize team success
Developer Analyst
Microtek
09.1993 - 12.1994
- Planned and developed electricity billing solutions for Kerala State electricity Board
- Converted user requirements into technical designs and developed code using C and Oracle DB
Lead Faculty
NIIT
05.1991 - 03.1993
- As lead faculty, mentored and tutored students on Systems Analysis and Design, COBOL, dBase, C
- Designed and created training material for working professionals
- Awarded best faculty
Education
Post Graduate Diploma - IBM Mainframe
ER&DC
08.1993
Post Graduate Diploma - Computer Applications
NIIT
05.1991
Bachelors - Commerce, Cost Accounting
Kerala University
01.1989
Skills
- Payment Systems & Platforms
- Digital Transformation & Innovation
- Fintech Solutions & Integration
- Fraud Detection & Risk Management
- API Development & Ecosystem Integration
- Regulatory Compliance (PCI-DSS, PSD2, GDPR, etc)
- Agile & DevOps Methodologies
- Stakeholder Management & Leadership
- Strategic Planning & Execution
- Task delegation
Certification
- IBM Mainframe OS/390, JCL, VSAM, DB2, CICS, CSP
- TOGAF Enterprise Architecture
- Certification in Generative AI – prompt engineering
- Certification in Anti-Money Laundering Risk Management
- Certification in Experience Design UX
- Certification in Retail Banking, Retail Lending and Deposits
- Certification in Product Specialist BFSI
- Certification in European Banking
Accomplishments
- MVP – Truist Bank(Client)
- Excellence in Delivery Management – Capgemini
- Star Performer – Barclays
- CMM Level 5 – Capgemini
Languages
English
Full Professional
Tamil
Native or Bilingual
Hindi
Full Professional
Malayalam
Native or Bilingual
Timeline
Delivery Manager
Tata Consultancy Services Limited
09.2023 - Current
Technology Delivery Lead
Tata Consultancy Services Limited
09.2020 - 09.2023
Director
Fiserv
04.2019 - 03.2020
Program Manager
First Data
11.2017 - 09.2018
Chief Architect
Persistent Systems
07.2016 - 11.2017
Lead Architect
Barclays
12.2007 - 07.2016
Delivery Manager
Capgemini
06.2002 - 11.2007
Consultant
Capgemini
01.1997 - 05.2002
Team Leader
Capgemini
08.1995 - 01.1997
Developer Analyst
Microtek
09.1993 - 12.1994
Lead Faculty
NIIT
05.1991 - 03.1993
Post Graduate Diploma - Computer Applications
NIIT
Bachelors - Commerce, Cost Accounting
Kerala University
Post Graduate Diploma - IBM Mainframe
ER&DC
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