Proven Technical Field Specialist with a track record of delivering high-quality, cost-effective solutions for Instacoat Premium Products. Skilled in equipment repair and customer service, I excel in troubleshooting, preventive maintenance, and fostering positive client relationships. My expertise in technical analysis and a commitment to safety have driven substantial improvements in operational efficiency and customer satisfaction.
Overview
16
16
years of professional experience
Work History
Technical Field Specialist
Instacoat Premium Products
11.2018 - Current
Followed safety procedures to avoid injuries in field.
Discussed and recommended service options with customers and explained costs involved.
Operated hand tools and power equipment according to company safety procedures.
Maintained company field response vehicle stocked with repair and replacement parts valued over $17,000.00.
Responded quickly to emergency maintenance requests for timely on-call support.
Installed new equipment and explained operation and routine maintenance protocols to customers.
Managed on-site and off-site installation, repair, maintenance, and test tasks.
Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
Reviewed technical documentation to complete equipment maintenance and repair.
Established positive customer relationships by providing punctual, cost-effective solutions.
Developed and implemented customized service plans to meet customer needs.
Attended quarterly workshops and team meetings to maximize technical knowledge.
Performed preventive maintenance and repairs on various types of equipment.
Replaced worn or broken parts on machines and equipment.
Optimized work readiness with effective gathering of parts and supplies in alignment with specifications.
Wrote and revised maintenance procedures.
Safely and effectively handled wide range of cleaning products and solutions.
Positively engaged with customers and maintained professional appearance as company representative.
Utilized variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions.
Construction Foreman
Santa Barbara Surfacing
02.2008 - 11.2018
Interacted with employees to demonstrate high standards and mitigate issues effectively.
Supervised material usage and contractor man-hours to keep projects in line with budgetary restrictions.
Asserted control over material usage and contractor man-hours to keep projects in line with budgetary restrictions.
Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
Delegated assignments based on plans, project needs, and knowledge of individual team members.
Supervised field crews to maximize quality and work efficiency.
Evaluated team member strengths and assigned tasks based upon expertise and background.
Inspected work for compliance with applicable regulations and job specifications.
Analyzed project blueprints and specifications to identify exact number of laborers needed to complete job.
Verified and submitted team timesheets.
Studied and interpreted blueprints to plan construction phases and team assignments.
Identified and eliminated safety risks through additional training.
Coordinated materials to maintain steady flow and meet productivity objectives.
Delivered reports to construction manager to detail project updates and likely completion dates, noting delays, and causes.
Checked equipment to determine if maintenance was required.
Reviewed project details to specify correct materials and equipment for job sites.
Evaluated incoming materials for quality and amounts ordered.
Handled issues with relative ease by implementing best practices and applying critical thinking skills to find best solutions.
Reworked positions and workflow based on individual abilities and production targets.
Addressed issues with employees and customers to manage healthy conflict resolutions.
Developed and implemented new procedures to increase productivity and constructiveness.
Inspected completed work to verify quality standards and compliance with criteria.
Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
Education
High School Diploma -
Oxnard High School
Oxnard, CA
06.2008
Skills
Environmental Monitoring
Site Inspections
Hazardous Materials Handling
Mechanical Aptitude
Quality Control Procedures
Technical Analysis
Equipment Repair
System Installation
Work Order Management
Technical Troubleshooting
Tool management
Customer Service
Quality Assurance
Customer training
Data Collection
Safety assessment
Project Management
Repair and Installation
Interdepartmental Collaboration
Positive Attitude
Accountability and Work Ethic
Power Tools Operation
Technical Writing
Problem-Solving
Valid Driver's License
Training and mentoring
OSHA Certification
Troubleshooting and repair
Inventory Management
Teamwork and Coordination
Field production
Sampling techniques
Relationship Building
Team Supervision
Courteous and Professional
Technical Support
Proficient in Microsoft Word, Outlook, Hubspot, Linked In
Country Sales Manager at Premium Product Company, at Premium Products companyCountry Sales Manager at Premium Product Company, at Premium Products company