Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aron Goldberger

Monsey,NY

Summary

Achieved significant enhancements in customer support efficiency at Aron Goldberger by streamlining processes and implementing knowledge management systems, reducing response times, and elevating customer satisfaction. Expert in client relationship building and call center management, I led a team towards improved performance metrics while fostering a positive work environment, demonstrating exceptional empathy and strategic oversight.

Overview

2
2
years of professional experience

Work History

Customer Support Manager

Aron Goldberger
08.2022 - Current
  • Streamlined the customer support process for faster resolution times and improved customer experience.
  • Implemented knowledge management systems that enabled representatives to quickly access information needed to resolve customer issues effectively.
  • Reduced response time to customer inquiries, ensuring timely assistance with their concerns.
  • Managed a team of customer support representatives, providing ongoing training and development opportunities.
  • Established a positive work environment for the support team, fostering open communication channels and boosting employee morale.
  • Managed customer service effectiveness by monitoring performance and assessing metrics.

Education

No Degree -

Lizanske
Monsey, NY
05.2021

Skills

  • Empathy and patience
  • Client Relationship Building
  • Customer Relations
  • Training and mentoring
  • Account Management
  • Call Center Management

Timeline

Customer Support Manager

Aron Goldberger
08.2022 - Current

No Degree -

Lizanske

Similar Profiles

CREATE PROFILE
Aron Goldberger