Aron Jackson
Tampa,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Medco Health Solutions
08.2004 - 09.2005
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
Technical Support Representative
Bright House Networks
12.2001 - 08.2004
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Technical Support Representative
Computer Generated Solutions Inc.
08.1999 - 12.2001
- Managed high levels of call flow and responded to software and technical support needs.
- Researched and identified solutions to technical problems.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Generated reports to track performance and analyze trends.
Customer Service Representative
Today's Staffing
04.1999 - 08.1999
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Utilized customer service software to manage interactions and track customer satisfaction.
Customer Service Representative
Aerial Communications
10.1998 - 03.1999
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
Customer Service Representative
Page Network
11.1997 - 03.1999
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Customer Service Representative
Special Data Processing
05.1997 - 11.1997
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Utilized customer service software to manage interactions and track customer satisfaction.
Shipping and Receiving Clerk
Total Employee Leasing Service
10.1996 - 05.1997
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
Shipping and Receiving Clerk
L.E.A. International
02.1994 - 03.1996
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Reviewed order data to verify transactions and shipping dates.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Partnered with representatives from different carriers to arrange materials shipments.
- Communicated with vendors and suppliers to verify timely delivery of goods.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
Electrical Assembler
Jabil Circuits
11.1992 - 01.1994
- Interpreted schematics, drawings and blueprints to assemble and install electrical wiring, cabling and electrical components.
- Stayed up-to-date on electrical codes and safety procedures to maintain efficiency and safety.
- Assembled components per technical specifications and production guidelines.
- Completed surface mount soldering of printed circuit boards.
Electronic Assembler
Techni-Car
05.1992 - 10.1992
- Assembled components per technical specifications and production guidelines.
- Completed surface mount soldering of printed circuit boards.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
88M Motor Transport Operator
United States Army
02.1989 - 12.1991
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Inspected load security and checked for damages.
Education
No Degree - Industrial Electronics Technology
Okaloosa-Walton Community College
Niceville, FLNo Degree - MCSE-Microsoft Certified Solutions Expert
St. Petersburg College
Clearwater, FLGED -
Gainesville Job Corps
Gainesville, FL08.1987
Skills
- Account Updating
- Data Collection
- Complaint Resolution
- Product Knowledge
- Delivery Scheduling
- Client Relations
- Administrative Support
- Problem-Solving Abilities
- Microsoft Office Suite
- Critical Thinking
- Professional Telephone Demeanor
- Active Listening
- Customer Service
- Call Center Operations
- Shipping Procedures Understanding
- Technical Support
- Computer Proficiency
- CRM Software
- Office Equipment Proficiency
Timeline
Customer Service Representative
Medco Health Solutions
08.2004 - 09.2005
Technical Support Representative
Bright House Networks
12.2001 - 08.2004
Technical Support Representative
Computer Generated Solutions Inc.
08.1999 - 12.2001
Customer Service Representative
Today's Staffing
04.1999 - 08.1999
Customer Service Representative
Aerial Communications
10.1998 - 03.1999
Customer Service Representative
Page Network
11.1997 - 03.1999
Customer Service Representative
Special Data Processing
05.1997 - 11.1997
Shipping and Receiving Clerk
Total Employee Leasing Service
10.1996 - 05.1997
Shipping and Receiving Clerk
L.E.A. International
02.1994 - 03.1996
Electrical Assembler
Jabil Circuits
11.1992 - 01.1994
Electronic Assembler
Techni-Car
05.1992 - 10.1992
88M Motor Transport Operator
United States Army
02.1989 - 12.1991
No Degree - Industrial Electronics Technology
Okaloosa-Walton Community College
No Degree - MCSE-Microsoft Certified Solutions Expert
St. Petersburg College
GED -
Gainesville Job Corps
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