Aron Mason
Greenbelt,MD
Summary
I am an accomplished, focused, and results-oriented leader with skills in administration, customer service, management, and sales. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Store Manager
Dollar Tree Stores
03.2021 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed a 3.5 million dollar store.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Optimized store displays and appearance via strategic merchandising.
- Approved regular payroll submissions for employees.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Uber / Lyft Partner
06.2016 - Current
- Ensure customers arrived safely to their destination
- Provide excellent customer service by providing a pleasant drive experience
- Uber/Lyft Rating: 4.87/5.00
- Utilize Microsoft Excel to keep track of mileage, maintenance, and expenses.
Store Manager
Rite Aid
02.2018 - 10.2018
- Leadership: Lead a customer-focused and sales-driven staff
- Trained associates, recognized talent and built competencies
- Lead huddle meetings to improve knowledge, encourage performance, and set goals
- Promoted high levels of individual and team performance
- Created a positive, sales-driven and customer-oriented culture
- Educated and empowered staff to provide assistance, information, and recommendations to customers to proactively attend to their needs
- Management: Oversaw all aspects of retail store operations, including profit and loss, sales, customer service, staffing, merchandising, time and task management, inventory control, data management, safety, loss prevention, and community relations
- Manage controllable expenses to ensure profitability and meet budget requirements
- Ordered materials and supplies as needed
- Supervised operations of the store and pharmacy
- Managed changeover project from Rite Aid Pharmacy to Walgreens Pharmacy
- Assigned and delegated tasks as needed per assignment or project
- Reviewed and analyzed KPIs daily to determine opportunities for improvement and develop strategies for growth.
Assistant Store Manager
Safeway Inc.
12.2010 - 09.2016
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
No Degree -
Eleanor Roosevelt High School
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Training and mentoring
- Store Opening and Closing
- Team Leadership
- Customer Service Management
- Outstanding communication skills
- Inventory Management
- Cash Management
- Shift Scheduling
- Employee Training
- Inventory Control
- Recruitment and hiring
- POS Systems
Timeline
Store Manager
Dollar Tree Stores
03.2021 - Current
Store Manager
Rite Aid
02.2018 - 10.2018
Uber / Lyft Partner
06.2016 - Current
Assistant Store Manager
Safeway Inc.
12.2010 - 09.2016
No Degree -
Eleanor Roosevelt High School