Aron K. Reed
LaVerne,California
Summary
Dynamic professional with a focus on guest relations and stage management. Recognized for developing and executing operational strategies that significantly improve team efficiency and guest experiences. Strong commitment to promoting collaboration and optimizing processes for ongoing enhancement.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Guest Service stage manager
Disneyland Resort
Anaheim, California
04.2008 - 12.2025
- Managed daily operations for 328 cast members across entire theme park, ensuring seamless execution of activities.
- Addressed challenges faced by cast members to enhance team effectiveness.
- Formed task force uniting operating partners through monthly meetings to resolve key issues in large kitchens across resort.
- Implemented preventive maintenance plan, ensuring coverage for all equipment throughout entire theme park.
- oversaw weekly Cyclical cleaning in kitchens, restrooms, attractions, and retail locations across the resort
Main Entrance Vacation Planner
Disneyland Resort
Anaheim, California
06.2012 - 11.2014
- Coordinated daily ticket booth operations with senior leadership to ensure seamless guest service.
- Engaged all cast members in Making Magic initiatives to enrich guest experiences and elevate team morale.
- Guided booth leads on operational efficiency and leadership practices to foster effective team management.
- Implemented performance metrics to assess project effectiveness and team productivity.
Park Greeter Lead
Disneyland Resort
Anaheim, California
04.2008 - 07.2012
- Collaborated with diverse team to facilitate smooth and courteous guest transitions in and out of parks.
- Cultivated meaningful dialogues with guests, enhancing their overall experience through strong interpersonal skills.
- Maintained updated knowledge through continuing education and advanced training.
- Received recognition from management for delivering high-quality customer service in a fast-paced environment.
- Exceeded customer satisfaction by implementing creative solutions to guest issues.
Education
High School Diploma -
Diamond Bar High School
Diamond Bar, CA06-1987
Some College (No Degree) - Telecommunications
DeVry University
City Of Industry, CASkills
- Event coordination and stage management
- Guest relations and support
- Operational efficiency strategies
- Equipment and preventive maintenance
- Team leadership
- Coaching and inspiration
- Coaching and inspiration
Leadership development
Empowering department leads
Certification
- Competent person aerial lift platforms
- Emerging Leaders graduate spring 2015
Timeline
Main Entrance Vacation Planner
Disneyland Resort
06.2012 - 11.2014
Guest Service stage manager
Disneyland Resort
04.2008 - 12.2025
Park Greeter Lead
Disneyland Resort
04.2008 - 07.2012
High School Diploma -
Diamond Bar High School
Some College (No Degree) - Telecommunications
DeVry University