Arooj Rana
Edison,USA
Summary
Results-driven professional with proven ability to lead team to success. Strong focus on exceptional customer service skills, high volume cash management, ability to navigate multiple software, team leadership, and problem solving skills in fast-paced setting. Dedicated to company success.
Overview
7
7
years of professional experience
Work History
Bank Teller II
TD BANK
10.2021 - Current
- Handle cash drawers and vaults, managing over $120k per day with precision and accuracy
- Ensure customer satisfaction by adhering to service guidelines and providing personalized solutions to meet financial needs (e.g., credit & debit cards, savings accounts, wealth specialist referrals, ATM & mobile deposits, loans, etc.)
- Follow strict company guidelines to prevent customers from falling victim to Phishing, Vishing, and SMS scams
- Perform opening and closing procedures under dual control to protect company and bank assets
- Prepare reports for overages/shortages, filing FPOC reports to address customer complaints and discrepancies
- Efficiently navigate software programs (Encore, Salesforce, Odyssey) to ensure transaction accuracy and make sure customer’s financial needs are up to date
Office Manager (Remote)
DUNKIN’
04.2020 - 04.2021
- Established and optimized workflow processes, enhancing daily productivity and efficiency
- Implemented strategic modifications to improve the effectiveness of personnel and activities
- Provided assistance and support during monthly window rollouts, ensuring smooth transitions
- Communicated corporate objectives effectively across all divisions, fostering alignment and clarity
- Oversaw inventory activities, including ordering, requisitions, stocking, and shipment receipts, ensuring optimal stock levels
- Conducted thorough inspections of payroll before processing payments, ensuring accuracy and compliance
Key holder/ Sales Associate
Swarovski North America
11.2017 - 03.2020
- Provided exceptional customer service to all clients, ensuring a positive shopping experience
- Responsible for opening and closing the store, including handling cash registers with accurate till counts
- Built clientele and maintained customer relations through phone and email communication
- Managed store schedules, prepared cash deposits, and oversaw inventory activities
- Assembled floor sets and window displays to showcase high-priced jewelry and crystal creations, maximizing visual appeal and sales opportunities
- Ensure customer needs are being met by listening and problem solving discrepancies
Education
Associate - Business Administration
Middlesex College
Edison, NJ12.2022
Skills
- Customer Service
- Sales
- Client Relations
- Analytical Thinking
- Creative Thinking
- Problem-Solving
- Team Leadership
- Project Management
- Goal Achievement
- Results Delivery
- Adaptability
- Communication
- Organizational Skills
- Technical Skills
- Windows 10
- Microsoft Word
- Excel
- PowerPoint
- SalesForce
- ENCORE
- Tableua
- Professionalism and Courtesy
- Deposit and withdrawal management
- Money Handling
- Cash counting
Timeline
Bank Teller II
TD BANK
10.2021 - Current
Office Manager (Remote)
DUNKIN’
04.2020 - 04.2021
Key holder/ Sales Associate
Swarovski North America
11.2017 - 03.2020
Associate - Business Administration
Middlesex College