Alicia Royal
Louisville,KY
Summary
Hardworking professional having 15+ years experience preparing for this role as I bring an infectious enthusiasm for customer service, a strong skill set, and extensive knowledge in restaurant and bar operations. Commended for delivering exceptional customer service, exceeding guests' expectations, and creating a fun and welcoming environment.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Bartender
Puttshack
03.2024 - 10.2024
- Efficiently opened/closed bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Bartender
Derby City Gaming & Hotel
01.2023 - 01.2024
- Tended to high customer volumes during VIP events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently performed opening and closing duties, prepared incoming shift, and completed daily inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Catering Manager
Mise En Place, LLC.
01.2022 - 10.2022
- Worked with Chef to plan menus according to client needs and budgets
- Handled catering scheduling, ordered food and planned events
- Set and enforced performance and service standards to keep a consistent, high-quality environment devoted to customer satisfaction
- Designed catering packages to increase sales and customer experience as well as developed unique events and special promotions to drive sales
- Handled money, processed credit card payment batches, and prepared bank deposits, maintaining 100% accuracy
- Maintained an extensive calendar of events and attended necessary event meetings and conference calls
Server
Mussel & Burger Bar
05.2021 - 09.2021
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients, and cooking methods
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers
- Printed dining checks with total due, collected payment, and presented receipts of completed transactions
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
Server
Buffalo Wings & Rings
06.2020 - 12.2020
- Greeted new customers, discussed specials, and took drink orders
- Arranged and prepared tables for customers by pre-bussing and resetting tables to keep the dining room and work areas clean
- Operate company Point of Sale system to place orders and manage bills
- Displayed enthusiasm and promoted excellent service to customers
- Checked guests' identification before serving alcoholic beverages then monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior
- Explained menu items and suggested appropriate options for food allergy concerns
Restaurant Manager
Mt. Washington Family Diner
02.2017 - 04.2018
- Oversaw front-of-house operations, directed team members on effective procedures, maintained adequate staffing by preparing workforce schedule, and diligently interviewed, selected, and trained team members
- Collaborated with other team members to promote a positive atmosphere, and provide exceptional dining experiences by attending to every need of every guest, quickly identified problem situations, and skillfully resolved incidents to satisfaction of involved parties
- Performed a variety of tasks including food prep, stock supplies, conveyed menu items and daily specials, offered recommendations, accurately recorded orders, and delivered food/drinks to guests
Server
Chili's Grill & Bar
05.2012 - 02.2013
Closing Server
O'Charley's
02.2007 - 02.2009
Server
Rooster's
04.2007 - 10.2008
Skills
- Liquor, beer, and wine knowledge
- Team player attitude
- Outgoing Personality
- Complex Problem-Solving
- Suggestive Selling
- Engaging personality
- Responsible Alcohol Service
- Handling Difficult Customers
- Service-oriented mindset
- Beverage Preparation
- Collaboration and Teamwork
- Strong multitasking
Certification
- ServSafe Alcohol - National Restaurant Association.
- Food Manager Certification – State Food Safety Professionals.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Languages
English
Native or Bilingual
Quote
"The question isn't who's going to let me; it's who's going to stop me?"
Ayn Rand
Timeline
Bartender
Puttshack
03.2024 - 10.2024
Bartender
Derby City Gaming & Hotel
01.2023 - 01.2024
Catering Manager
Mise En Place, LLC.
01.2022 - 10.2022
Server
Mussel & Burger Bar
05.2021 - 09.2021
Server
Buffalo Wings & Rings
06.2020 - 12.2020
Restaurant Manager
Mt. Washington Family Diner
02.2017 - 04.2018
Server
Chili's Grill & Bar
05.2012 - 02.2013
Server
Rooster's
04.2007 - 10.2008
Closing Server
O'Charley's
02.2007 - 02.2009