Arpina Ovsepian

Complete management and organizational tasks that support efficiency of store's operation. Supervise and train staff, collaborate with team leads on setting and achieving team specific goals, purchase inventory,availability of new products and customer interest. Display merchandise, organize sales and products demonstrations. Interact with costumers and resolve complains or grievances.

• Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
• Managed scheduling for store shifts to accomplish proper staffing.
• Assisted store manager in meeting standards for customer service and quality.
• Supervised cash handling procedures to minimize discrepancies and prevent theft or fraud incidents within the store premises.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.

• Provided positive first impressions to welcome existing, new, and potential customers.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Solved customer challenges by offering relevant products and services.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.