Arpine Akopyan
Glendale,CA
Summary
Highly motivated and experienced Unit Manager seeking to leverage proven leadership and organizational skills to effectively oversee a dynamic team environment. Bringing extensive experience in staff development, coaching, workflows, and policies. Committed to delivering high quality care and achieving organizational goals in a collaborative clinic setting.
Overview
17
17
years of professional experience
Work History
Unit Manager
Kaiser Permanente
01.2021 - Current
- Promotes a culture of safety within the unit by enforcing strict adherence to protocols, guidelines, and infection control measures.
- Ensures compliance with regulations and standards through regular audits, staff education, and policy updates.
- Establishes and maintains an adequate inventory of material resources for a medical center clinic department.
- Reviews work schedule to ensure proper staffing levels are maintained.
- Coordinates paper work flow, communications, and serves as liaison for all non-nursing functions between other departments as well as outside vendors.
- Coordinates timely equipment repairs and receipt of loaned equipment when needed.
- Monitors expenses to remain within budgetary constraints and audits accounts payable charges.
Service Representative - Ambulatory Services
Kaiser Permanente
01.2015 - Current
- As a first point of contact, assisted members through registration process
- Directed members in navigating through the medical center, addressed member needs related to benefits, finance, and other member services
- Determined and collected appropriate payments for serves and follows appropriate cash control procedures of balancing computer system and cash drawer
- Processed laboratory and radiology requests
- Ensured accuracy of scheduled appointments and updates/maintains necessary logs
- Distributed questionnaires and various medical/insurance forms, and completes statistical reports as requested
- Performed related clerical duties and screen calls to appropriate departments.
System Trainer
Contractor
01.2014 - 01.2015
- Coordinated with 3rd Party and Konami to facilitate onsite supplemental training, support, and product presentation to existing and new clients
- Developed Statements of Work for training; provided assistance with customization of training documents and job aids
- Created and processed monthly expense reports and invoices.
System Training Specialist
Konami Gaming Inc.
01.2012 - 01.2013
- Conducted customer and employee training domestically and internationally
- Facilitated implementation meetings and product presentations to new/existing/potential clients
- Developed and updated professional materials and curriculum
- Assisted in the regular testing, troubleshooting, maintenance of training database and peripherals
- Analyzed client needs/interest to determine appropriate product usage
- Participated in customer support during installations/conversions
- Scheduled and maintained conferences, webinars, travel arrangements, and expense reports.
Resort Marketing Supervisor
Wynn/Encore Resort
01.2007 - 01.2012
- Provided leadership and management support to a call center staff by managing overall daily operations
- Maintained and updated employee compliance, LOA, and related records
- Coordinated weekly meetings on negotiations and closing, upselling/cross-selling property amenities, phone etiquette, products/services, pricing, and customer retention
- Administered disciplinary actions, coaching, training, and performance reviews
- Communicated effectively to new, current, and past clients answering questions, extending invitations, and resolving disputes
- Generated and maintained various departmental and executive reports daily
- Communicated to all levels of executives providing input on guests accounts, employee records, availability of suites, rates, and all activities related to Resort Marketing center.
Education
Bachelor of Science - Marketing
University of Nevada Las Vegas , United States
Las Vegas, United States05.2011
Skills
- Team Building/Motivating
- Performance Reviews
- Coaching/Training/Counseling
- Complaint Handling/Resolution
- Presenting Products/Services
- Process Improvement
- Time/Calendar Management
- Planning/Directing Work Load
- Staffing/Scheduling/Forecasting
- Analyzing Client Needs/Interests
- Order Fulfillment/Purchasing
- Records Management
- MS Word, Excel, PowerPoint, Outlook
- Health Connect, Lotus Notes
- Languages: English, Armenian
Languages
Armenian
Professional Working
Timeline
Unit Manager
Kaiser Permanente
01.2021 - Current
Service Representative - Ambulatory Services
Kaiser Permanente
01.2015 - Current
System Trainer
Contractor
01.2014 - 01.2015
System Training Specialist
Konami Gaming Inc.
01.2012 - 01.2013
Resort Marketing Supervisor
Wynn/Encore Resort
01.2007 - 01.2012
Bachelor of Science - Marketing
University of Nevada Las Vegas , United States