Arpine Avetisyan
Granada Hills,CA
Summary
Seeking a position in the medical filed with the responsible for handling patients care. Very energetic and positive person who is also a quick learner.
Overview
12
12
years of professional experience
Work History
QA/Case Manager
Noel Home Health Agency
02.2023 - 11.2023
- Conducted home visits to assess the safety of living environments for clients.
- Collaborated with healthcare team to improve care quality, reduce costs and gauge patient progress.
- Coordinated support services and optimized communication between healthcare workers and patients.
- Reviewed treatment plans against individual goals and healthcare standards.
- Developed individualized care plans with input from clients and their families.
- Communicated with legal services providers, social services agencies, and local judicial systems regarding cases.
- Maintained accurate case records and documentation according to agency guidelines.
- Evaluated patient's ability to live independently or function within an assisted living facility prior to release from the hospital.
- Administered medication to patients according to strict schedules.
- Planned and coordinated discharge from care facility to patient's home.
Case Manager/Order Coordinator
Eden Home Healthcare
11.2021 - 04.2022
- Maintained accurate case records and documentation according to agency guidelines.
- Compiled reports on cases and submitted them to supervisors as required.
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Coordinated support services and optimized communication between healthcare workers and patients.
- Recruited, interviewed, and hired volunteers and staff.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Monitored and kept meticulous records of patient treatment plans and response of patient to medication.
QA/ CASE MANAGER
Lotus HH
04.2020 - 03.2021
- Participated in weekly case conferences with clinical staff regarding treatment planning and goal setting.
- Answered phone calls to provide assistance, information and medical personnel access.
- Collaborated with multidisciplinary team members to ensure quality care is provided to all clients.
- Created individualized service plans for each client based on their unique needs and goals.
- Met regularly with clients to review progress towards established goals and objectives.
- Coordinated the intake process for new clients, including scheduling initial assessments and providing necessary paperwork.
- Delegated work to staff, setting priorities and goals.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Maintained accurate records of client intakes in electronic database system.
- Resolved customer complaints or answered customers' questions.
- Maintained up-to-date case records with case activity status.
Intake Cordinator/Medical Biller
Bonum Home Health Services
04.2012 - 05.2018
- Delegated work to staff, setting priorities and goals.
- Maintained accurate records of client intakes in electronic database system.
- Answered phone calls to provide assistance, information and medical personnel access.
- Created individualized service plans for each client based on their unique needs and goals.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Conducted patient intake interviews to collect medical information and insurance details.
- Answered incoming calls regarding billing inquiries from patients and and or providers in a professional manner.
- Handled billing, waivers and claims for private and commercial clients.
- Reviewed claims for coding accuracy.
- Input statement information, reconciled accounts and resolved discrepancies.
- Verified medical codes for diagnosis, treatments, procedures and supplies using ICD-10 coding system.
Education
High School Diploma -
Coding Diploma -
Skills
- Posting charges/payments on account/Entering demographics/48 Form, CMS 1500 Form, ADA Form ICD-9 Coding
- CPT, HCPCS,CDT, ICD-9, ICD-10CM Coding
- Medicare/Medi-Cal guidelines/Dental Billing/Collections
- WPM/10 Key by sight
- HIPPA Compliancy For Health Care Professionals course, 2016
- MEDISOFT billing software/ MEDICIN (EHR) electronic health records system MS Exel, Office, Power point 2013 Aging Report/Follow-ups/Correspondence/Appeal letters Insurance Verification/Obtaining Authorizations/TAR's/EOB and EOMB; accounts receivable Knowledge of manages care (HMO, PPO, & private)/Medical Records/ Scheduling appoitments
- Discharge Planning
- Care Coordination
- Patient Support
- Family Education
- Case Management
Languages
English
Professional
Armenian
Professional
Timeline
QA/Case Manager
Noel Home Health Agency
02.2023 - 11.2023
Case Manager/Order Coordinator
Eden Home Healthcare
11.2021 - 04.2022
QA/ CASE MANAGER
Lotus HH
04.2020 - 03.2021
Intake Cordinator/Medical Biller
Bonum Home Health Services
04.2012 - 05.2018
High School Diploma -
Coding Diploma -
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