Summary
Overview
Work History
Education
Skills
Timeline
Generic

Arpine Tovmasyan

Centreville,VA

Summary

Highly effective leader with demonstrated planning, organizational, and leadership abilities focused on service quality and safety. Excellent track record of managing company training, compliance, and safety requirements. More than 10 years of experience in the service industry and management. Skilled in implementing training and safety programs and conducting risk assessments and investigations.

Overview

9
9
years of professional experience

Work History

Safety, Training, and Compliance Manger

Dnata, The Emirates Group
08.2023 - Current
  • Prepare and present comprehensive reports to upper management and audit team, covering issues and recommendations.
  • Investigate incidents, determine root causes, and implement corrective actions.
  • Monitor workplace activities to determine compliance with safety regulations and standards.
  • Perform compliance management, reporting, and audits.
  • Manage full life cycle of assigned audits in alignment with departmental procedures, delivering progress and closing reports to senior management and more than 14 clients.

Training Manager

ABM Aviation
07.2019 - 08.2023
  • Managed new-employee safety and security orientations and developed materials for training and coaching
  • Oversaw clients' and agencies' regulatory compliance requirements.
  • Led and integrated training activities across several departments
  • Oversaw compliance of over one thousand employees' training records
  • As part of ABM corporate Onboarding and Orientation Advisory Committee, led two groups: Logistics and Training Planning

Quality Control, Compliance Mangement

ABM Aviation
08.2016 - 06.2019
  • Managed performance and service quality
  • Analyzed audit results and resolved compliance issues
  • Created and deployed best practices to improve efficiency and quality of service
  • Advised stakeholders and suggested service improvement plans



Business Co-Owner

Spa Services
11.2014 - 08.2016


  • Created systems and procedures to streamline business processes and optimize resources.
  • Monitored and assessed industry trends, competitors and customer feedback to make informed decisions.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Education

Professional Certificate - Data Analytics

General Assembly
Washington, DC
05.2019

Psychology

State Classical Academy Named After Maimonides
Moscow, Russia, 9/1/2004 -5/30/2009
05.2009

Skills

  • Training and Safety Management
  • Incident Investigations and Root Cause Analysis
  • Compliance Management and Security
  • Airport Operations and Aviation
  • Auditing and Process Improvement Design
  • Strategic Planning and Logistics
  • Research
  • Project Management

Timeline

Safety, Training, and Compliance Manger

Dnata, The Emirates Group
08.2023 - Current

Training Manager

ABM Aviation
07.2019 - 08.2023

Quality Control, Compliance Mangement

ABM Aviation
08.2016 - 06.2019

Business Co-Owner

Spa Services
11.2014 - 08.2016

Professional Certificate - Data Analytics

General Assembly

Psychology

State Classical Academy Named After Maimonides
Arpine Tovmasyan