Arpine Yesayan

•Assess patients' conditions prior to phlebotomy procedures,

identifying potential complications or contraindications before

proceeding safely with the procedure

•Enhance patient experience through compassionate care and

communication during blood draw procedures

•Increase efficiency by maintaining organized workstations and

well-stocked inventory levels

•Collaborated with healthcare professionals to ensure patients

received appropriate care during blood collection procedures

•Contributed to a positive workplace culture through teamwork,

professionalism, and a strong work ethic

•Improved patient satisfaction by providing efficient and accurate

blood draws in a timely manner

•Maintained sterile environments for safe and effective sample

collection, reducing contamination risks

•Proven ability to learn quickly and adapt to new situations

•Spoke with patients to gather information for lab records, reduce

fear, or anxiety and optimize cooperation

•Coached employees and trained on methods for handling various

aspects of sales, complicated issues, and difficult customers

•Monitored cash tills in checkout stations to verify adequate cash

supply

•Resolved critical issues in a timely manner, maintaining high levels

of client satisfaction during ongoing projects

•Enhanced trainee experience by developing comprehensive

orientation programs and hands-on training sessions

•Performed administrative functions, answering phones and filing

paperwork in support of department

•Streamlined the onboarding process for new trainees, reducing time to productivity

•Contributed to a positive team environment by collaborating with

employees on group projects and presentations

•Developed organizational skills through managing multiple tasks

simultaneously while adhering to strict deadlines

•Sorted and organized files, spreadsheets, and reports

•Enhanced children's literacy skills by developing and implementing

engaging reading programs

•Facilitated the Children's Summer Reading Program