Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Arpit Chauhan

Austin,TX

Summary

Experienced Sr.Technical Support Engineer with 7+ years in the technology industry. Known for exceptional troubleshooting skills and a customer-centric approach. Recognized by top customers and peers for swiftly addressing downtime issues and seamlessly integrating new hardware and components.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Sr. Technical Support Engineer - Azure Networking

Microsoft
05.2022 - Current
  • Managed and resolved over 200+ cases for top-tier customers, ensuring efficient troubleshooting and implementation of complex technical solutions.
  • Achieved a 100% customer satisfaction rating of 5 stars on over 35% of cases, demonstrating a strong ability to deliver high-quality resolutions.
  • Recognized with kudos and peer recommendations for excellence in problem-solving, customer engagement, and end-to-end implementation.
  • Provide support, analysis, troubleshooting, debugging, configurations, implementations, and best practices to enterprise customers for Azure Networking products including:
    Azure VNETs
    Load balancers
    VPN Gateways
    Application Gateways and Web Application Firewalls
    Azure Front Door and Content Delivery Networks (CDN)
    Express Route circuits
    Azure Firewalls
    Azure NVAs (Network Virtual Appliances)
    NAT Gateways
    Azure DNS, Private Resolvers, and Forwarders
    Azure Private Link Services and Private Endpoints
    Network Watcher, Bastion, and Peering services.
  • Debug and analyze implementations across various Azure Networking resources like Azure Virtual Network (VNET), IP addressing scheme, DDoS protection, Subnets, Address Spaces, BGP routes, DNS settings, DHCP address and User Defined Routes.
  • Establish virtual network connectivity between VNETs in same or different area by creating Azure VNET-to-VNET connection objects, Site-to-Site connections and VNET peering as well as ExR and VWAN Hub.
  • Troubleshooted throughput, latency and packet drop issues to/from various resources in Azure.
  • Provide monitoring and alerting by using Azure Network Watcher and Log Analytics tools.
  • Use Netmon, Brooklyn, Netsh, Iperf, Wireshark tools to inspect, test and improve network connectivity and performance.
  • Collaborated with multiple teams within Azure to resolve complex issues on : Azure VMs and Virtual Machine Scale Sets (VMSS) SQL Databases, Gateways, and PaaS offerings Container services (Container Apps, instances, registries) Azure Kubernetes Services (AKS clusters) Azure Monitoring (Log Analytics workspaces, metrics, monitoring agent) Azure KeyVaults Services (Certificates, keys, networking).

IT Infrastructure Support Engineer

Amazon Pharmacy (PillPack)
08.2020 - 04.2022
  • Led projects to launch networks at Amazon Pharmacy Fulfillment centers across the United States.
  • Providing tier 1 through tier 3 network and IT Infrastructure Support for on-premises and hybrid cloud environments, including disaster recovery, and monitoring network performance daily.
  • Perform remote monitoring and configuration of multi-vendor solutions for the Amazon Pharmacy Fulfillment Center, comprising of Cisco Network (C9500, C9300 & Cisco ASA) & Juniper Mist Access Points.
  • Providing technical assistance for network design, implementation, and integration of network designs.
  • Troubleshooting network issues and rectifying network hardware faults, installing, and maintaining the network monitoring (Check_mk), analysis, and reporting tools.

Network Administrator

Rahi Systems Inc.
04.2019 - 05.2020
  • Worked on configuring Big-IP for the customer network, along with use of irule, Local traffic management. Also worked on upgrading F5 device image upgrades.
  • Perform remote monitoring of multi-vendor solutions comprising of Juniper Networks (MX, EX, SRX, QFX), Cisco (Catalyst, Nexus, ASA, ASR, Meraki), HPE Aruba Wireless devices.
  • Create, verify, execute and support Method of Procedure documents for executing network changes including but not limited to Access Control List (ACL) tweaks, Device OS update, archiving configuration backup, Routing and Switching changes.

Network Operations Center Tech 2

Cox Communications Inc
01.2018 - 03.2019
  • Troubleshooting and working network related outages that are caused on optical or HFC network of devices such as ALU, Cisco, Juniper, Fujitsu.
  • Performs triage and remote restore functionality in a Network Operations Center environment to minimize customer-impacting outages and service degradation.
  • Troubleshooting various network protocols such as OSPF, BGP, MPLS, IS-IS to resolve network connectivity.

Education

MS - Computer Networks

California State University, East Bay
Hayward, CA
03.2017

Bachelor of Engineering - Computer Engineering

Gujarat Technological University (GTU)
06.2015

Skills

  • Azure Virtual Network
  • Azure ExpressRoute
  • Azure Cloud Networking Fundamentals (Networking Services)
  • Azure Load Balancer
  • Azure Firewall
  • Azure VPN
  • Routing Protocols (OSPF, BGP, RIP, VRRP)
  • UDP
  • LLDP
  • DHCP
  • HTTP
  • DNS
  • ARP
  • Ipv4/6
  • SSL
  • ICMP
  • SMTP
  • VLAN
  • H323
  • SIP
  • 8021x
  • STP
  • McLag
  • VoIP L2/L3 protocols
  • Windows/Linux Servers
  • Virtualization
  • Hyper-V
  • F5 Load Balancer
  • Cisco Routers & Switches C9500
  • C9300 series
  • Juniper Routers & Switches SRX
  • QFX
  • MX Series
  • Cisco Meraki Firewall
  • Switches
  • Juniper Mist Access Points
  • Checkpoint/PaloAlto Firewall
  • Cisco ASA
  • Cisco Packet Tracer
  • GNS3
  • Secure-CRT
  • Wireshark

Certification

  • Azure Network Engineer Associate - AZ700, 09/2023
  • AWS CCP (AWS Certified Cloud Practitioner), 07/20
  • JNCIA-JUNOS (Juniper Networks Certified Associate), 10/19
  • Cisco Certified Network Administration:(Routing & Switching), 02/15

Timeline

Sr. Technical Support Engineer - Azure Networking

Microsoft
05.2022 - Current

IT Infrastructure Support Engineer

Amazon Pharmacy (PillPack)
08.2020 - 04.2022

Network Administrator

Rahi Systems Inc.
04.2019 - 05.2020

Network Operations Center Tech 2

Cox Communications Inc
01.2018 - 03.2019

MS - Computer Networks

California State University, East Bay

Bachelor of Engineering - Computer Engineering

Gujarat Technological University (GTU)

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