Arpita Chatterjee

• Increased community awareness of the organization through strategic marketing initiatives and well-planned events.
• Recruited and trained new volunteers on volunteer program goals and objectives.
• Created contacts with community organizations to obtain commitments to support volunteer program through contributions and volunteer hours.
• Worked closely alongside other staff members during major fundraising events which resulted in increased participation from both volunteers and donors alike while also raising overall revenue generated.
• Tracked volunteer applications and conducted background checks to facilitate participation in volunteering programs.
• Promoted organizational values among volunteers by providing resources on mission-driven activities and integrating them into daily tasks within their roles.
• Developed volunteer policies and procedures, handbooks and guidelines for volunteers.
• Coordinated team-building activities and celebratory events for volunteers and mentors.
• Recognized outstanding contributions by organizing appreciation events that celebrated the achievements of dedicated volunteers.
• Provided leadership, guidance and support to staff members.

The Primary Responsibility Of The Member Care Representative Is To Obtain All Necessary Information From A Client After An Insurance Application Is Submitted To An Insurance Carrier. The Information Is Provided To The Insurance Carrier Underwriter In Order To Obtain An Approval For The Insurance Policy Purchased. This Individual Works On The Case Team And Reports To The Performance Manager. He Or She Must Be Comfortable Identifying, Adjusting, Adapting To And/Or Correcting Various Complex Scenarios. The Case Manager Must Maintain Client Confidentiality And Possess A High Level Of Integrity. In Addition, This Individual Should Provide Exceptional Customer Service And Take Ownership Of The Client Relationship By Responding To Client Needs And Focusing On Optimal Solutions.

• Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
• Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
• Assisted with onboarding and orientation of new hires to expedite acclimatization process.
• Developed strong understanding of industries served, allowing for targeted recruiting efforts for specialized positions.
• Operated and maintained applicant tracking and candidate management systems.

• Coordinated pre-employment screenings, background checks, and documentation requirements to expedite hiring timelines and reduce potential delays in bringing talent onboard.
• Put together employee files and collected required digital or physical information to meet requirements.
• Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
• Created smooth onboarding processes to help new hires adjust to company policies, procedures and processes.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Organized and detail-oriented with a strong work ethic.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Developed and maintained courteous and effective working relationships.
• Strengthened communication skills through regular interactions with others.
• Passionate about learning and committed to continual improvement.

• Maintained up-to-date records of employee information in HRIS system ensuring accurate reporting and data-driven decisionmaking.
• Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
• Served as a liaison between employees and management, addressing concerns or questions to promote open communication and maintain trust.
• Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
• Administered benefits programs effectively, ensuring accurate enrollment and timely processing of claims for employees.
• Understood, interpreted and mediated human resources inquiries to support administration of human resources policies, procedures and programs.
• Updated key human resource metrics on turnover and terminations using reporting tools on HRMS database.
• Liaised with HR and payroll to coordinate and manage employee leaves of absence.
• Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
• Resolved employee complaints and grievances successfully through mediation and collaboration.
• Managed payroll processing and benefits to compensate employees for service rendered.
• Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
• Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
• Implemented company's first sourcing tracking system.

• Handled high volumes of incoming work requests professionally while maintaining excellent organization.
• Collaborated with team members for enhanced process efficiency and productivity.
• Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
• Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.
• Maintained high levels of data confidentiality through adherence to company policies and procedures.
• Reduced errors in data entry by maintaining strict attention to detail and thoroughness.
• Implemented continuous improvement metrics to streamline workflows and reduce waste.
• Supported management in analyzing process performance data, identifying areas for improvement.
• Adhered to all deadlines, managing time effectively to complete tasks within designated timeframes.
• Monitored and reported on process performance to verify compliance with established standards.
• Maintained database systems to track and analyze operational data.
• Generated reports detailing findings and recommendations.
• Collected, arranged, and input information into database system.
• Conducted regular reviews of operations and identified areas for improvement.
• Gathered, organized and input information into digital database.
• Assessed products or services to evaluate conformance with quality standards.
• Conducted quality assurance checks on completed work, ensuring accuracy and compliance with established guidelines.
• Evaluated product or service by analyzing and interpreting data and metrics.

• Handled high volumes of incoming work requests professionally while maintaining excellent organization.
• Collaborated with team members for enhanced process efficiency and productivity.
• Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
• Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.
• Identified and resolved process issues to drive optimal workflow and business growth.
• Maintained high levels of data confidentiality through adherence to company policies and procedures.
• Increased processing speed by mastering software tools and utilizing keyboard shortcuts efficiently.
• Implemented continuous improvement metrics to streamline workflows and reduce waste.
• Adhered to all deadlines, managing time effectively to complete tasks within designated timeframes.
• Provided exceptional customer service when interacting with clients or vendors during process execution tasks.
• Participated in regular team meetings, contributing valuable insights toward process enhancements.
• Evaluated product or service by analyzing and interpreting data and metrics.
• Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
• Generated reports detailing findings and recommendations.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.

• Collaborated with back-office team members to facilitate seamless business execution.
• Boosted team productivity by providing comprehensive training, mentorship, and performance evaluations.
• Enhanced customer satisfaction by streamlining communication channels and improving response times.
• Developed innovative solutions to complex problems, resulting in improved organizational performance.
• Conducted regular meetings with team to discuss issues, concerns and updates.
• Assisted in recruiting, hiring and training of team members.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Interacted well with customers to build connections and nurture relationships.
• Trained and guided team members to maintain high productivity and performance metrics.
• Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Interviewed, recruited and trained new onboarding candidates.
• Developed sales strategies to achieve short and long-term sales revenue objectives.