ARPITA DEY
Pittsburgh,PA
Summary
Versatile HR professional with 7.8 years of experience in HR Business Partnering and Generalist roles, specializing in talent management, recruitment, and employee engagement. Complemented by retail experience and a foundational internship in banking, bringing a unique cross-industry perspective. Adept at aligning HR strategies with business objectives to drive performance and foster a positive work environment.
knowledge and active listening, ensuring customer satisfaction and loyalty.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Gap
09.2024 - Current
- Customer Assistance: Delivered personalized service by greeting, assisting, and guiding customers in selecting merchandise tailored to their needs and preferences.
- Sales & Promotions: Informed customers about ongoing promotions and offers, helping to drive sales and achieve store targets.
- Merchandise Handling: Efficiently organized and replenished stock on the sales floor, ensuring that product displays were visually appealing and aligned with store standards.
- Cash Register Operation: Managed customer transactions at the cash register, processing purchases, returns, and exchanges with accuracy and efficiency.
- Inventory Management: Assisted in receiving, unpacking, and organizing merchandise, participating in regular inventory counts to maintain stock accuracy.
- Store Cleanliness & Organization: Ensured a tidy and organized store environment, including fitting rooms, shelves, and stockrooms, contributing to a positive shopping experience.
- Product Knowledge: Acquired in-depth knowledge of GAP products to make informed recommendations and enhance the customer service experience.
- Team Collaboration: Worked closely with team members to support daily store operations, ensuring seamless workflow and exceptional customer service.
Manager- Human Resources Business Partner
Mahindra & Mahindra Ltd
04.2017 - 06.2023
- Led recruitment efforts, sourcing, and onboarding top talent to meet organizational needs
- Managed talent management programs, including performance reviews, training, and development initiatives
- Developed and implemented workforce planning strategies, ensuring optimal staffing levels
- Enhanced employee engagement through innovative programs, feedback mechanisms, and team-building activities
- Resolved employee relations issues, maintaining a positive work environment and high employee satisfaction
Associate Manager-HR
Vedanta Ltd.- Sesa Iron Ore
05.2015 - 11.2016
- Assisted in the recruitment and selection process, coordinating interviews and assessments
- Supported the implementation of HR policies and procedures, ensuring compliance
- Conducted employee orientations and onboarding sessions
- Managed employee records, maintaining accuracy and confidentiality
- Assisted in organizing training and development programs for employees
Future Value Retail
04.2014 - 05.2014
- Designing and implementing employee engagement surveys to gather feedback on job satisfaction, work environment, and organizational culture
- Analyzed survey results and collaborated with HR team to develop action plans aimed at improving employee engagement and retention
- Organized and facilitated employee engagement activities such as teambuilding events, workshops, and recognition programs
- Supported the recruitment team in sourcing and screening candidates for various job openings
- Scheduled and coordinated interviews, including phone screenings, in-person interviews, and panel discussions
- Assisted in drafting job descriptions and posting job advertisements on various job portals and social media platforms
Part-Time Retail Associate (Contract)
Big Bazar, Future Group
09.2013 - 12.2013
- Assisted customers with product selection, inquiries, and purchases, ensuring a positive shopping experience
- Managed and organized merchandise displays, maintaining visual standards and stock levels
- Processed transactions efficiently, handling cash, credit, and debit payments
- Provided support in inventory management, including stock counts, replenishment, and loss prevention
- Collaborated with team members to achieve sales targets and store objectives
- Addressed customer complaints and resolved issues promptly, maintaining high customer satisfaction
- Delivered exceptional customer service, greeting and assisting customers throughout their shopping experience
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Assisted in the training of new employees, sharing best practices and company policies
YES Bank
05.2012 - 05.2012
- Assisted senior wealth managers in preparing financial reports and client presentations
- Conducted initial client assessments and gathered financial information to support personalized wealth management strategies
- Researched and analyzed market trends, investment opportunities, and economic data to assist in portfolio management decisions
- Compiled market analysis reports and presented findings to the team
- Supported the preparation of investment proposals and financial models for clients
- Attended client meetings with senior wealth managers, taking detailed notes and following up on action items
- Responded to client inquiries and provided timely and accurate information regarding their accounts
Part-Time Retail Associate
Shoppers Stop
07.2011 - 12.2011
- Provided exceptional customer service by assisting customers with their purchases and resolving inquiries promptly
- Managed cash register operations, including processing sales, returns, and exchanges
- Maintained store appearance through restocking shelves, organizing displays, and ensuring cleanliness
- Monitored inventory levels and reported discrepancies to management
- Collaborated with team members to achieve monthly sales targets and improve store performance
YES Bank
04.2011 - 05.2011
- Greeted and assisted customers with banking inquiries, providing information on various products and services
- Directed customers to the appropriate departments or personnel for further assistance
- Addressed customer concerns and resolved issues efficiently to ensure a positive banking experience
- Processed deposits, withdrawals, and fund transfers promptly and accurately
- Handled cash transactions, maintained cash drawers, and ensured balanced end-of-day reports
- Issued and activated ATM and debit cards, providing guidance on their usage
- Scheduled appointments for customers to meet with bank officers or financial advisors
- Supported bank staff with various administrative tasks, including data entry and report generation
- Informed customers about current promotions, new banking products, and services
- Assisted in cross-selling bank products, such as credit cards, loans, and insurance
Education
MBA - Human Resources Management
IBS -ICFAI Business School
India02.2015
Banking & Insurance -
SIES College, Mumbai University
India06.2013
Skills
- Interpersonal & Communication Skills
- Relationship Building
- Customer service
- Team collaboration
- Problem Solving
- Grievance Handling
- Recruitment Strategies
- Stakeholders Management
- Result Oriented
- Active Listening
- Assertiveness
Accomplishments
- Designed and developed training on Data Analytics Programme.
- Designed and developed training program on Mechatronics for Manufacturing .
- Conceptualized , developed and launched training program on Internet of Things.
- Contributed as a team member in Enhancing Customer Experience project.
Certification
- Certifications course on Google Project Management
- Certifications course on 'Talent Management' from XLRI
- 'Business HR Partnering Certification' by Aon Hewitt
- Training on 'Instructional Design' to design Training programs
- Training on 'Data Analytics - Foundation Course' by Mahindra Leadership Academy
- Training on CBI (Competency Based Interviewing Skills) at Mumbai
- HR Unnati Training by Mahindra HR Academy
Projects
Project on Terrorism Finance, Carried out research on how and where terrorists get the finance to fund and conduct their illegal activities. Project on Pet Insurance, Carried out research on the various types of pets being insured and to gain knowledge on pet insurance in India. Project on Wealth Management, Conducted research on various types of investments and the role of a wealth manager in a financial institution.
Languages
English
Full Professional
Hindi
Professional Working
Bengali
Limited Working
Marathi
Limited Working
Timeline
Retail Sales Associate
Gap
09.2024 - Current
Manager- Human Resources Business Partner
Mahindra & Mahindra Ltd
04.2017 - 06.2023
Associate Manager-HR
Vedanta Ltd.- Sesa Iron Ore
05.2015 - 11.2016
Future Value Retail
04.2014 - 05.2014
Part-Time Retail Associate (Contract)
Big Bazar, Future Group
09.2013 - 12.2013
YES Bank
05.2012 - 05.2012
Part-Time Retail Associate
Shoppers Stop
07.2011 - 12.2011
YES Bank
04.2011 - 05.2011
MBA - Human Resources Management
IBS -ICFAI Business School
Banking & Insurance -
SIES College, Mumbai University