Arpita Hegde
Chicago,IL
Summary
Experienced Senior Consultant with 7 years of expertise in Linux server support. Strong analytical and problem-solving skills. Thrives in a team environment and meets tight deadlines. Tremendous experience in infrastructure management within Linux environments, including hands-on experience with XEN hypervisors for managing VMs and hardware monitoring for IBM, Lenovo, and HPe servers. Skilled in planned configuration and support changes, user management, and incident resolution related to log, process, and package management. Proficient in Linux OS and kernel patching, with comprehensive knowledge of support tools such as SPC and TIC. Effective communicator with excellent interpersonal skills. Proven track record of driving impactful business outcomes through strategic planning and analysis. Successful in managing cross-functional teams and delivering comprehensive solutions that align with client needs. Valued for adaptability, collaboration, and a results-driven mindset. Expertise in project management and stakeholder engagement.
Overview
7
7
years of professional experience
Work History
Senior Consultant
Capgemini Technology Services India Limited
09.2022 - 11.2023
- Involved In Supporting Different Servers In All Test, Training And Production Environments
- Commissioning And Decommissioning Of VM's And Physical Machines As Per Requirement.
- Creating A File System And Configure To Available Network Through Nfs,ftp,samba,dns
- Involved In Deploying And Decommissioning Of Servers
- Linux System Administration-managed Cloud Services, Virtualization Using Xen
- Worked On Planned Changes On Server Configuration
- Configuration And Support Of Sftp
- Configuring Cron Jobs For Planned Changes
- Worked On Disk, File And Package Management Alerts And Tickets
- Managing Disk File Systems,server Performance,user Creation And Granting File Access Permissions
- Performed Os And Kernel Patching
- Linux Administration For Categorizing All Incidents And Alerts And Preparing Knowledge Articles
- Worked For System Health Alerts Alerts Reduction Using Technologies/services Like Nagios,joschy
- Worked On Dns Network Bulids Deploying Servers On Hyperscalers (Aws Azure Gcp) And On Hec Dc's
- Supporting Different Severs In All Test Training And Prod Environment
- Knowledge Transfer To The Associates On The Platforms
- Manage & Monitoring cloud servers using various internal tools
- Analyzing and solving technical issues as per SLA
- Managing shifts with lesser escalation
- Working on tickets and alerts with SLA (Incident management, Alert management, Service requests)
- Responding Server alerts in a timely fashion, as per defined priority level
- Train up new colleagues & keep them updated process
- Mentored junior consultants, helping them enhance their skills and contribute more effectively to projects.
- Delivered high-quality solutions for clients through comprehensive research and analysis of industry trends.
- Increased client satisfaction by providing tailored consulting services and effective problem-solving strategies.
- Exceeded customer requirements with accurate and deliverable solutions.
- Developed custom solutions based upon clients' strict requirements.
SW/App/Cloud Tech Support Analyst
Accenture Solutions Private Limited
01.2021 - 09.2022
- Provided ongoing management, performance tuning support for Linux servers.
- Managed Disk file system,server performance,user creation and granted file access permission.
- Managed storage space vm through TIC tool.
System Engineer
Tata Consultancy Services
08.2016 - 01.2021
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Resolved complex technical issues through effective problem-solving techniques and root cause analysis.
- Managed multiple projects simultaneously, meeting tight deadlines while maintaining high-quality deliverables.
- Reduced downtime for critical systems through proactive monitoring and maintenance tasks.
- Mentored junior consultants, helping them enhance their skills and contribute more effectively to projects.
- Delivered high-quality solutions for clients through comprehensive research and analysis of industry trends.
- Developed innovative strategies to address complex business challenges, resulting in increased profitability for clients.
- Presented findings and recommendations to executive-level stakeholders, effectively communicating key insights and action plans.
Education
Master of Science - Business Information Technology
DePaul University
06.2026
Bachelor of Computer Applications -
K.L.E.Society's P.C.Jabin Science College
05.2016
Skills
- Strategic Planning
- Software Implementation
- Digital Transformation
- Teamwork mindset
- Business Innovation
- Cloud (AWS, GCP and azure)
- Servers- IBM X5, IBM X6 Lenovo X6 HP Gen 7,8,9
- XEN Hypervisors
- Cost Management
Timeline
Senior Consultant
Capgemini Technology Services India Limited
09.2022 - 11.2023
SW/App/Cloud Tech Support Analyst
Accenture Solutions Private Limited
01.2021 - 09.2022
System Engineer
Tata Consultancy Services
08.2016 - 01.2021
Bachelor of Computer Applications -
K.L.E.Society's P.C.Jabin Science College
Master of Science - Business Information Technology
DePaul University