Arpita Rale
Summary
Offering strong interpersonal skills and dedication to fostering positive guest experiences, eager to learn and excel in overseeing front office operations. Contributes willingness to master front office management principles and communication strategies vital for this role. Ready to use and develop organizational and customer service skills in Front Office Supervisor role.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Office Supervisor
Chattanooga Marriott Downtown
10.2024 - Current
- Managed daily front office operations, ensuring seamless guest check-in and check-out experiences.
- Trained and mentored new staff on customer service protocols and hotel policies.
- Coordinated with housekeeping and maintenance teams to resolve guest issues promptly.
- Implemented efficient scheduling for front desk staff to optimize coverage during peak hours.
- Handled guest inquiries and complaints with professionalism, enhancing overall satisfaction ratings.
- Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
Intern
Taj Lake Palace
09.2022 - 01.2023
- Assisted in daily operations, ensuring smooth guest experiences through prompt service and attention to detail.
- Conducted research on hospitality trends, contributing insights for process improvements and enhanced guest satisfaction.
- Collaborated with team members to streamline communication between departments, improving operational efficiency.
- Managed inventory tracking and procurement processes, supporting effective resource allocation and cost control.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Education
Bachelor of Hotel Management -
AISSMS College of Hotel Management And Catering Technology
Pune, India06-2024
Skills
- Issue handling
- Fluent in English, Hindi and Marathi
- Staff training and development
- Complaint handling
- Listening skills
- Customer service
- Relationship building
- Customer relations
Certification
- Impress your way through Interview, AISSMS - 6th April 2022 to 12th May 2022
Timeline
Front Office Supervisor
Chattanooga Marriott Downtown
10.2024 - Current
Intern
Taj Lake Palace
09.2022 - 01.2023
Bachelor of Hotel Management -
AISSMS College of Hotel Management And Catering Technology