Experienced Business Analyst with 6+ years in ServiceNow implementation and Requirement Gathering. Skilled in serving as a liaison for stakeholders to improve business operations. Strong understanding of IT Service Management (ITSM) and ITIL processes. Proficient in translating business requirements into documents and process flow diagrams. Managed ServiceNow applications like Service Catalog, Incident Management, and Reporting. Experienced in creating Dashboards and Reports for team analysis. Hands-on experience in ServiceNow admin activities. Self-motivated with strong communication skills.
Problem-solving
Requirements gathering
Analytical thinking
Project management
Business process improvement
Stakeholder management
Gap analysis
Business process mapping