Arquelio Fraticelli
Trenton,NJ
Summary
Retired professional with over 51 years of work experience, as a subordinate, individual contributor and manager. I've had 2 corporate careers and have 12 years of retail experience.
Overview
46
46
years of professional experience
Work History
Customer Service Associate
Ollie's Bargin Outlet
Lawrenceville, NJ
03.2023 - 01.2024
- Greeted customers and provided exceptional customer service.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Sales Associate Seasonal
Target
Princeton, NJ
10.2022 - 12.2023
- Greeted customers and provided exceptional customer service.
- Processed transactions using a point-of-sale system.
- Provided accurate information about products, prices and services.
Sales Associate Part-time
Best Buy
Fairless Hills, PA
11.2021 - 09.2022
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
Sales Counselor
P.C. Richard & Sons
Lawrenceville, NJ
01.2009 - 09.2018
- Conducted product demonstrations to customers and answered their questions.
- Provided customers with information on product prices, availability, and features.
- Identified customer needs and recommended appropriate products or services.
- Resolved customer inquiries promptly and professionally.
- Analyzed customer feedback to identify areas of improvement in sales process.
- Coordinated with other departments to ensure timely delivery of products and services.
- Monitored competitor activities to stay ahead in the market trends.
- Initiated follow-up calls after sales closure to ensure customer satisfaction.
- Developed key customer relationships to increase sales.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Presented products and services to prospective and existing customers to meet client needs.
- Fostered relationships with customers to expand customer base and retain business.
- Monitored customer order process and addressed customer issues.
- Demonstrated product features to align with customer needs.
- Adhered to company initiatives and achieved established goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Identified customer needs by asking questions and advising on best solutions.
- Greeted and assisted customers to foster positive experiences.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Operated register, handled cash and processed credit card transactions.
- Replenished and arranged items to maintain appearance.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
Director of External Affairs
Verizon New Jersey
Newark, NJ
03.2000 - 12.2007
- Developed and implemented strategies to enhance the organization's external presence.
- Cultivated relationships with key stakeholders, including elected officials, media outlets, and community leaders.
- Prepared reports on external affairs activities for senior management review.
- Negotiated partnerships with organizations that shared common interests or goals.
- Provided strategic guidance on how best to position the organization in response to current events or issues.
- Represented the organization at industry meetings and conferences.
Community Relations Manager
Brooklyn Union Gas Company
Brooklyn, NY
01.1978 - 04.1996
- Developed and implemented outreach programs to engage local communities.
- Organized community events such as fundraisers, festivals, and meetings to promote positive relationships with stakeholders.
- Managed budgeting for all community-related activities and monitored progress against established goals.
- Coordinated with other departments to ensure alignment of company objectives with the needs of the community.
- Provided support to external organizations through volunteer work or donations.
- Assisted in developing strategies to build strong partnerships between the organization and local authorities, businesses, and non-profits.
- Facilitated communication between internal teams and external partners via phone calls, emails, or face-to-face meetings.
- Participated in relevant conferences or seminars related to community relations best practices.
- Built relationships with civic leaders, government officials, business owners, media outlets, and other influencers in order to strengthen corporate reputation.
- Compiled monthly reports detailing progress towards organizational goals set for community relations efforts.
- Advised senior management on ways to enhance existing policies impacting local residents.
- Built and maintained corporate image, brand and identity.
- Oversaw special promotional events to drive positive media coverage, boost revenue and enhance sales.
- Developed and maintained company corporate image and identity using logos and signage.
- Established and maintained working relationships with clients, government officials and media representatives.
Education
BBA - Marketing Management
Baruch College of The City University of New York
New York, NY06-1985
Skills
- Customer Support
- Point of sale systems
- Team Collaboration
- Tactful and diplomatic
- Sales closing
- Complaint Handling
- Assertiveness
- Product Knowledge
- Complex Problem-Solving
- Problem Resolution
- Guest Services
- Employee Management
- Cross-Functional Team Collaboration
- POS System Operation
- Customer Relationship Management (CRM)
- Quality Assurance
- Inventory Control
- Customer Service
- Project Management
- De-Escalation Techniques
- Direct Sales
- Quality Control
- Customer Relations
- Excellent Communication
- Team building
- Teamwork and Collaboration
- Goal Setting
- Problem-Solving
- Analytical Skills
- Analytical Thinking
- Customer service excellence
- Written Communication
- Calm and Professional Under Pressure
- Reliability
- Complaint resolution
- Computer Skills
- Multitasking
- Professional telephone demeanor
- Translation and Interpretation Services
Accomplishments
Hispanic Corporate Achiever. Served on numerous Boards during my careers at Brooklyn Union Gas and Verizon. Was recognized as the "voice" of Somerset County, NJ while working for Verizon, NJ.
Timeline
Customer Service Associate
Ollie's Bargin Outlet
03.2023 - 01.2024
Sales Associate Seasonal
Target
10.2022 - 12.2023
Sales Associate Part-time
Best Buy
11.2021 - 09.2022
Sales Counselor
P.C. Richard & Sons
01.2009 - 09.2018
Director of External Affairs
Verizon New Jersey
03.2000 - 12.2007
Community Relations Manager
Brooklyn Union Gas Company
01.1978 - 04.1996
BBA - Marketing Management
Baruch College of The City University of New York