Arquil Hendricks
Fort Lauderdale,FL
Summary
With a robust background in customer service and over 6+ years of inbound and outbound call center experience and technical support roles, ongoing certifications in CompTIA A+, CompTIA Networking, and CompTIA Security, I am excited to express my interest for a position at your organization. I am a focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background in Technical Support roles with high-volume customer demands.
Overview
6
6
years of professional experience
Work History
Customer Care Representative
Continuum Global
Henderson, NV
11.2022 - 02.2024
- Provided support via inbound calls from US based members/providers who have questions about their health, wellness, pre-authorizations, copayments, and prescription plan/coverage.
- Kept customer and system account information accurate and current to support timely resolutions for concerns.
- Researched resolutions, contacted necessary departments and responded to customer by phone, mail or fax as follow-up.
Technical Support Specialist
Rose International
Oklahoma City, OK
10.2019 - 11.2022
- Received inbound phone calls from customers to provide first-level support and remotely troubleshoot hardware and software related issues regarding Dell Technologies.
- Consulted via telephone and email to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Assessed issues to determine appropriate troubleshooting methods for remediation.
- Documented repair processes and helped streamline procedures for future technical support actions.
- Documented and updated case notes for each customer and work order.
Technical Support Representative
Concentrix
Phoenix, AZ
09.2017 - 07.2019
- Provided technical support for Apple supplied products
- Some of my duties included assisting customers in resolving the devices (iPad, iPhone, iPod, i Mac) software issues, scheduled repairs for hardware issues, and also trained end users on how to use the hardware/software.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
Education
In Progress - CompTIA Networking
Tulsa Community College
Remote03.2023
High School Diploma -
Gilbert High School
Gilbert, AZ05.2008
Some College (No Degree) - CompTIA A+
Tulsa Community College
RemoteSome College (No Degree) - CompTIA Security
Tulsa Community College
RemoteSkills
- Ability to effectively communicate, both written and verbally
- Technical Skills
- Software Troubleshooting
- IOS
- Technical Support
- Mobile Devices
- Operating Systems
- Network Support
- Microsoft Windows
- Linux
- TCP/IP
- Android
- Help Desk
- Customer service
- Computer skills
- Communication skills
- Typing
- Technical support
- Mobile devices
- Windows
- Operating systems
- Software troubleshooting
- Computer networking
- Network support
- Microsoft Word
- Relationship management
- Strategic planning
- Phone etiquette
- Live chat
- Medical terminology
- Call center
- VPN
Timeline
Customer Care Representative
Continuum Global
11.2022 - 02.2024
Technical Support Specialist
Rose International
10.2019 - 11.2022
Technical Support Representative
Concentrix
09.2017 - 07.2019
In Progress - CompTIA Networking
Tulsa Community College
High School Diploma -
Gilbert High School
Some College (No Degree) - CompTIA A+
Tulsa Community College
Some College (No Degree) - CompTIA Security
Tulsa Community College
Similar Profiles
Shakita ShaltonShakita Shalton
Customer service associate at Continuum GlobalCustomer service associate at Continuum Global
Kiara JonesKiara Jones
Benefits Verification Specialist at Continuum Global SolutionsBenefits Verification Specialist at Continuum Global Solutions
Chelsea WashingtonChelsea Washington
Temporary Healthcare Auditor at Continuum Global SolutionsTemporary Healthcare Auditor at Continuum Global Solutions