Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Timeline
Work Availability
Work Preference
Generic
Arqunita Marbury

Arqunita Marbury

Lewisville,TX

Summary

A disciplined individual skilled in collecting and verifying patient demographic and insurance information and preparing and maintaining medical records. Proficient in using medical terminology and classifying diagnostic procedures, treatments, and medications. Dedicated to providing the highest quality care to patients.

Overview

11
11
years of professional experience
1
1
Certification
1
1
Language

Work History

Home Health Caregiver

Omni Home Health Care
Irving, NY
02.2024 - Current
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Provided mobility assistance such as walking and regular exercising.
  • Enhanced patient comfort by providing compassionate and attentive care.
  • Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.
  • Demonstrated adaptability when faced with unexpected situations or emergencies by implementing appropriate interventions quickly and efficiently.
  • Assisted patients with daily living activities, improving their overall quality of life.
  • Supported emotional well-being through companionship services such as reading aloud or playing games together during downtime periods.
  • Promoted positive atmosphere within home setting by engaging patients in meaningful conversation and activities.
  • Monitored vital signs and reported any abnormalities to medical professionals promptly.
  • Administered prescribed medications accurately, ensuring proper dosage and adherence to schedules.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Followed nutritional plans to prepare optimal meals.
  • Monitored changes in clients' conditions to report concerns to supervisor.

Delivery Courier

DoorDash
Fort Worth, TX
10.2023 - Current
  • Drove safely at all times to avoid accidents and harm.
  • Enhanced delivery efficiency by optimizing routes and adhering to schedules.
  • Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Improved overall customer satisfaction rates by addressing inquiries promptly and resolving concerns in professional manner.
  • Navigated complex urban environments swiftly, utilizing GPS technology and advanced planning techniques for efficient route management.
  • Increased delivery accuracy by verifying addresses, cross-referencing order details, and obtaining necessary signatures upon completion of each transaction.
  • Safeguarded sensitive materials during transport, adhering to strict confidentiality protocols when handling personal or proprietary information.
  • Reduced customer complaints by providing timely updates and maintaining clear communication throughout the delivery process.
  • Utilized communication devices to stay in contact with dispatch and provide real-time status updates.
  • Verified package information to check for accuracy and completeness.
  • Contacted customers to confirm delivery details and locations.

Patient Transporter & Ace Coordinator

Aramark
Dallas, TX
09.2015 - 03.2017
  • Assisted patients in moving out of beds, wheelchairs, stretchers, or medical transport vans.
  • Assisted with lifting and handling patients using appropriate patient safety equipment such as lift swings, stand-ups, and overhead lifts.
  • Promoted positive and inclusive work environment by demonstrating respect, empathy, and professionalism towards colleagues, patients, and visitors.
  • Maintained cleanliness of transport equipment to minimize infection risk for patients and staff.
  • Participated in interdisciplinary meetings focused on improving communication among team members for more efficient service delivery.
  • Expedited patient discharge process by promptly responding to transport requests from nurses or physicians.
  • Supported clinical staff during emergencies as needed, showcasing adaptability and commitment to overall hospital goals.
  • Assisted in transfer of critically ill patients within hospital, demonstrating exceptional attention to detail and medical protocol adherence.
  • Upheld strict confidentiality standards regarding patient information in adherence with HIPAA regulations.
  • Demonstrated flexibility in adapting to changing priorities during shifts while maintaining high level of performance under pressure.
  • Kept patient information and records secure by using private hospital databases and withholding information from outside sources.
  • Collected laboratory specimens, dropped off at laboratories and picked up test results.
  • Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.

Customer Service Representative

Aegis
Irving, TX
10.2013 - 02.2014
  • Collaborated with sales teams in retaining existing clients and acquiring new business through timely support and guidance on health insurance products.
  • Maintained up-to-date knowledge of industry trends, policies, and procedures to provide expert advice to clients and colleagues.
  • Improved customer satisfaction by efficiently addressing and resolving health insurance inquiries.
  • Maintained strict confidentiality while handling sensitive personal data complying with HIPAA regulations.
  • Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
  • Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
  • Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
  • Participated in cross-functional teams to develop innovative solutions for improving overall customer experience within health insurance sector.
  • Achieved high levels of customer satisfaction through prompt resolution of escalated issues by liaising with relevant departments effectively.
  • Managed high call volume while maintaining exceptional customer service standards, leading to positive feedback from clients.
  • Calculated premiums and established payment methods for sales.

Education

Undergraduate - Medical Records

University of Phoenix
Tempe, AZ
05.2024

Skills

  • HIPAA Compliance
  • Denial Management
  • Claims Processing
  • Organizational abilities
  • Revenue Cycle Management
  • Insurance coding (ICD-9 and CPT)
  • Microsoft Excel
  • Self Motivation
  • Patient Medical Records Maintenance
  • Electronic Health Records
  • Medical Coding Ethics
  • Medical Terminology

Accomplishments

  • Certificate of Recognition, 2010
  • Certificate of Recognition, 2009

Affiliations

  • National Honors Society

Certification

  • CBCS - Certified Billing and Coding Specialist

Timeline

Home Health Caregiver

Omni Home Health Care
02.2024 - Current

Delivery Courier

DoorDash
10.2023 - Current

Patient Transporter & Ace Coordinator

Aramark
09.2015 - 03.2017

Customer Service Representative

Aegis
10.2013 - 02.2014

Undergraduate - Medical Records

University of Phoenix

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Work-life balancePaid time off4-day work weekHealthcare benefitsFlexible work hoursWork from home optionPersonal development programsCompany CultureCareer advancementPaid sick leave

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Arqunita Marbury