ARRAIAUNNA CONTRERAS
San Antonio,TX
Summary
Strategic in Information Technology Management skilled in guiding navigation of modern technology. Accustomed to driving efficiency and effectiveness by developing, delivering and supporting strategic plans. Demonstrated skill in translating technical requirements to business solutions. Successful 7 year record of building positive relationships with internal and external stakeholders.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Microsoft Systems Analyst
Microsoft
06.2021 - Current
- Enhanced user adoption rates
- Maintain detailed documentation for business continuity and operational efficiency
- Improved knowledge transfer
- Analyze business processes to align technology with organizational needs
- Delivered tailored solutions
- Provide on-call support, resolving issues promptly to minimize downtime
- Achieved high system uptime.
- Enhanced information security by developing and implementing comprehensive policies, procedures, and training programs.
- Reduced security incidents through proactive monitoring, threat analysis, and incident response planning.
- Protected sensitive data by establishing access controls, data encryption measures, and secure network architectures.
- Increased employee awareness of cyber threats with regular security trainings and informative presentations.
- Collaborated with IT teams to ensure timely application of security patches and updates for all systems.
Computer User Support Specialist
Leaderquest
03.2021 - 06.2021
- Installed and supported Windows OS, resolving network issues and ensuring system stability
- Secured wired and wireless local networks, mitigating potential security threats
- Detected compromises, applying penetration testing and vulnerability scanning concepts
- Identified and addressed potential problems, enhancing organizational decision-making.
- Fostered a strong cybersecurity culture throughout the organization by promoting best practices and open communication channels between departments regarding information security concerns.
- Actively participated in cross-functional meetings to provide expert guidance on information security matters during project development phases.
- Maintained up-to-date knowledge of industry advancements in technology, regulations, and best practices pertaining to information security management.
- Supported business continuity efforts by ensuring appropriate backup solutions were in place for key systems.
- Mentored junior security staff members to develop a strong and skilled information security team within the organization.
Technical Lead
Verizon Wireless
12.2020 - 02.2021
- Managed account authorizations, resolving customer-facing software issues to enhance user productivity
- Resolved software issues, managed account authorizations, and prioritized customer productivity
- Handled account authorizations and software issue resolutions, ensuring optimal customer productivity
- Prioritized customer productivity by managing account authorizations and resolving software issues
- Improved customer productivity by managing account authorizations and resolving software issues.
- Improved software development processes by introducing Agile methodologies and promoting cross-functional collaboration.
- Implemented continuous integration and deployment strategies for faster release cycles and improved application reliability.
- Collaborated with product managers, designers, and business stakeholders to define project requirements, ensuring alignment with organizational goals.
- Managed vendor relationships, resulting in streamlined communication, timely delivery of services, and cost savings.
- Mentored junior developers through regular 1-on-1 meetings, providing guidance on best practices, coding standards, and career growth opportunities.
Customer Support Specialist
Victoria Secret
05.2015 - 04.2016
- Resolved technical issues for POS software, sound systems, and network connectivity, enhancing operational efficiency
- Managed high-volume support requests, achieving swift resolution for internal and external clients
- Trained and developed staff to form a cohesive team, surpassing customer and corporate expectations
- Provided daily technical support for email, mobile devices, and system maintenance, ensuring seamless operations.
- Enhanced system performance by implementing and maintaining hardware and software upgrades.
- Streamlined IT processes for increased efficiency through the development of automated solutions.
- Reduced network downtime with proactive monitoring and troubleshooting.
- Collaborated with cross-functional teams to develop seamless integration between disparate systems.
- Trained end-users on new software applications, increasing productivity across departments.
- Developed custom applications to address unique business challenges, resulting in improved workflow efficiencies.
Education
Bachelor's - Computer Science
Hallmark University
06.2023
Skills
- Linux
- Risk Management
- Security Compliance
- Information Security
- Threat Intelligence
- Penetration Testing
- Incident Response
- Network Security
- Firewall Management
- Project Planning
- Process Development
- Technical Writing
- Technical reporting
- Product Development
- Disaster Recovery
- Access Control
- Compliance Management
- Data protection
- Application security
- Business Continuity
Certification
Cyber Security ITIL Certification
Timeline
Microsoft Systems Analyst
Microsoft
06.2021 - Current
Computer User Support Specialist
Leaderquest
03.2021 - 06.2021
Technical Lead
Verizon Wireless
12.2020 - 02.2021
Customer Support Specialist
Victoria Secret
05.2015 - 04.2016
Bachelor's - Computer Science
Hallmark University
Cyber Security ITIL Certification
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