Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Arraya West

Henderson,USA

Summary

Motivated professional with a strong work ethic and adaptability. Proven ability to excel in fast-paced environments while prioritizing tasks and managing multiple responsibilities. Experienced Customer Service Specialist with a track record of effectively resolving escalated support issues and contributing to team success. Quick learner with exceptional interpersonal skills, capable of working independently and collaboratively to achieve business objectives.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Caregiver

Cornerstone Caregiving
New Orleans, USA
07.2024 - 06.2025
  • Delivered empathetic, compassionate, and person-centered care to all patients.
  • Offered care and companionship to homebound clients with mental or physical limitations.
  • Performed light housekeeping tasks to maintain a clean and safe environment for clients.
  • Reported changes in physical, mental, and emotional conditions to nursing staff.
  • Assisted clients in maintaining personal hygiene through oral care, hair care, nail care, and toileting assistance.
  • Maintained detailed documentation of client progress, challenges, and concerns for review by healthcare team members.
  • Accompanied clients to medical appointments, social events, or recreational outings.

Patient Care Technician (PCT)

DaVita Kidney Care
Harvey, USA
10.2024 - 05.2025
  • Monitor patients before, during, and after treatment.
  • Check the patient's vitals.
  • Measure and record stats, patient observations, and hemodialysis machine setup.
  • Cannulation.

Caregiver

Home Instead Senior Care
Metairie, USA
05.2021 - 05.2022
  • Bathed, dressed, and groomed clients to help service users maintain good hygiene practices.
  • Transported patients to and from medical appointments to promote attendance.
  • Attended training sessions and workshops to expand caregiving knowledge base and stay current on industry best practices.
  • Monitored clients' vital signs and reported any abnormalities to medical staff.
  • Administered medications as prescribed by healthcare professionals.
  • Utilized effective communication skills to provide emotional support and companionship.
  • Conducted safety checks throughout home, identifying potential hazards and implementing solutions.
  • Implemented strategies for managing challenging behaviors in clients with cognitive impairments or mental health issues.

Dispatcher Remote

West Trucking Transportation
Opelousas, USA
06.2017 - 05.2022
  • Customer Service and Sales.
  • Coordinated schedules with drivers, customers, and vendors to ensure timely deliveries.
  • Maintained vehicle logs, records of cargo, or billing statements by regulations.
  • Investigated customer complaints or issues relating to service levels or assurance standards.
  • Relayed work orders, messages, or information using telephones or two-way radios.
  • Communicated with third-party logistics providers regarding pick-up and delivery times and locations.
  • Answer inbound and outbound calls, emails, and file all paperwork.

Childcare Assistant Teacher

Tracy's Tiny Treasures
New Orleans, USA
01.2011 - 01.2012
  • Taught children’s foundational skills in colors, shapes, and letters.
  • Implemented hands-on, play-based strategies for experiential learning.
  • Collaborated with lead teachers on lesson plans to ensure a balanced educational program for each child's needs.
  • Encouraged positive social interaction among students through group activities such as art projects or games.
  • Maintained updated knowledge through continuing education and advanced training.

Cashier

CVS Pharmacy
Gretna, USA
07.2009 - 04.2011
  • Provided excellent customer service while ringing up purchases quickly and accurately.
  • Answer customer inquiries regarding products, promotions, and pricing.
  • Assisted with stocking shelves with new inventory from the backroom storage area.
  • Answered phone calls to assist customers with questions and orders.
  • Processed efficiently and accurate cash, check, debit, and credit card payments using the Point-of-Sale system.
  • Followed company policies on returns, exchanges, and refunds when assisting customers.

Mini Bar Attendant

Westin Hotel
New Orleans, USA
11.2007 - 04.2009
  • Assisted in stocking and replenishing all beverages, snacks, and other items in the mini bar.
  • Conducted regular inspections of the mini bar to ensure cleanliness and orderliness.
  • Checked inventory levels and placed orders for additional supplies as needed.
  • Maintained a professional attitude when interacting with hotel guests and staff members.
  • Processed all sales and closed orders.

Education

Diploma - Medical Office Assistant

Acadiana Area Career College
Lafayette, Louisiana
11.2022

Diploma - Medical Billing and Coding

Acadiana Area Career College
Lafayette, Louisiana
09.2022

Diploma -

Oliver Perry Walker Senior High School
New Orleans, Louisiana

Skills

  • Customer Service
  • Problem solver
  • Adaptability
  • Sales
  • CRM Software
  • Task prioritization
  • Effective communication skills

Certification

  • BLS Certification, 2024
  • Pharmaceutical Technician Trainee, Nevada State Board of Pharmacy, PT32069

Timeline

Patient Care Technician (PCT)

DaVita Kidney Care
10.2024 - 05.2025

Caregiver

Cornerstone Caregiving
07.2024 - 06.2025

Caregiver

Home Instead Senior Care
05.2021 - 05.2022

Dispatcher Remote

West Trucking Transportation
06.2017 - 05.2022

Childcare Assistant Teacher

Tracy's Tiny Treasures
01.2011 - 01.2012

Cashier

CVS Pharmacy
07.2009 - 04.2011

Mini Bar Attendant

Westin Hotel
11.2007 - 04.2009

Diploma - Medical Office Assistant

Acadiana Area Career College

Diploma - Medical Billing and Coding

Acadiana Area Career College

Diploma -

Oliver Perry Walker Senior High School

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