Arreann Kissire
Miami
Summary
Dynamic professional with a rich background at Buffalo Run Casino & Resort, excelling in roles from Human Resources Generalist to Marketing Coordinator. Expert in benefits administration and records management, I enhanced employee satisfaction and streamlined operations. Skilled in fostering open communication, my strategic insights and proactive approach significantly contributed to organizational success.
Overview
7
7
years of professional experience
Work History
Human Resources Generalist
Buffalo Run Casino & Resort
10.2024 - 01.2025
- Maintained up-to-date records of employee information in HRIS system ensuring accurate reporting and data-driven decisionmaking.
- Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
- Served as a liaison between employees and management, addressing concerns or questions to promote open communication and maintain trust.
- Facilitated criminal background check process for new hires.
- Conducted confidential investigations of discrimination, harassment and workplace violence.
- Enhanced employee satisfaction by implementing effective communication strategies and open-door policies.
Marketing Coordinator
Buffalo Run Casino & Resort
07.2024 - 10.2024
- Answered general marketing department inquiries by email, phone, and mail.
- Developed visually engaging marketing materials to support product launches and promotions.
- Collaborated with external agencies on advertising campaigns, ensuring alignment with overall marketing objectives.
- Composed daily posts for social media and helped build corporate presence on Twitter, Facebook, and Instagram.
- Conducted market research to identify industry trends and generate actionable insights for strategic planning purposes.
- Planned and executed internal and external marketing events.
Surveillance Operator
Buffalo Run Casino & Resort
07.2022 - 07.2024
- Increased efficiency by effectively multitasking between multiple screens, camera angles, and areas under observation.
- Ensured compliance with gaming regulations by consistently monitoring operations and reporting any discrepancies observed.
- Optimized surveillance coverage by actively participating in the planning and installation of new equipment.
- Contributed to risk assessment initiatives by providing valuable insights based on observations made during daily surveillance routines.
- Assisted in maintaining a safe gaming environment through prompt reporting of potential threats or violations.
Customer Service
Walmart
09.2021 - 06.2022
- Provided exceptional customer service, resolving guest issues promptly and professionally.
- Increased client retention by providing superior customer service.
- Developed lasting relationships with clients through exceptional customer service skills.
- Streamlined communication channels for improved customer service quality and efficiency.
- Provided exceptional customer service, addressing rider concerns promptly and professionally.
Pharmacy Technician
Walmart
09.2020 - 09.2021
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Front End Supervisor
Walmart
04.2019 - 09.2020
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitored cash drawers in 60 checkout stations to verify adequate cash supply.
Cashier
Walmart
05.2018 - 04.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Associate of Science - Business Administration
NEO A&M Colleg
Miami, OK05-2024
Skills
- Employee onboarding
- Benefits administration
- HR policies implementation
- Records management
Timeline
Human Resources Generalist
Buffalo Run Casino & Resort
10.2024 - 01.2025
Marketing Coordinator
Buffalo Run Casino & Resort
07.2024 - 10.2024
Surveillance Operator
Buffalo Run Casino & Resort
07.2022 - 07.2024
Customer Service
Walmart
09.2021 - 06.2022
Pharmacy Technician
Walmart
09.2020 - 09.2021
Front End Supervisor
Walmart
04.2019 - 09.2020
Cashier
Walmart
05.2018 - 04.2019
Associate of Science - Business Administration
NEO A&M Colleg
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