Arreanna Hampton
Nelnet
Bartlett,IL
1
Certification
13
years of professional experience
Assisted teams in solving analytical problems and delivering quality customer service.,Adapted quickly to various office environments and maintained a resourceful approach.,Managed multiple tasks effectively while adhering to tight deadlines.,Provided accurate attention to detail alongside strong organizational and follow-up skills.,Motivated self-starter and fast learner who contributed to team success with proven leadership abilities.
Work History
Advisor 1
2 Years 3 Months- Achieved effective claim investigations by interviewing claimants and employers to gather essential information.,
- Contributed to team success through diligent management of assigned tasks.,
- Advanced to Advisor 1 in Nelnet's Student Loan Servicing Department, driving continuous process improvement initiatives.
Salon Owner/Operator
11 Months- Managed daily salon operations, ensuring efficient service delivery and high customer satisfaction.
- Trained and mentored staff on best practices in hair styling and customer engagement.
- Developed marketing strategies to increase brand visibility and attract new clientele.
- Oversaw inventory management, ensuring optimal stock levels of products and supplies
- Provided nail care services.
- Cleaning and shaping nails.
Dietary Aide/Dishwasher
4 Years 4 Months- Assisted dietary manager in meal preparation.
- Supported kitchen maintenance and cleanup activities.
- Set up and dismantled dining areas as needed, Delivered food to residents' rooms and served snacks, conducted inventory of food and kitchen supplies.
CSR - Customer Service Representative
2 Years 4 Months- My duties were but not limited to, answering phones in a timely manner for customers, assisting them with updating their accounts, helping customers with unpaid tolls and any other assistance they may have needed regarding the toll roads and I passes.
Education
Associate's degree - Applied Science
Associate's degree - Business Management
Skills
Achieved high customer satisfaction through effective salon management.
Elevated nail care services leading to increased client retention.
Resolved customer inquiries efficiently
enhancing support satisfaction.
Boosted sales through targeted product promotions and recommendations.
Improved customer service response times
resulting in positive feedback.
Optimized food preparation processes resulting in timely service.
Increased customer satisfaction ratings through exceptional service delivery.
Strengthened customer relationships
contributing to repeat business.
Certification
- Nail Technician License
- July 2021 to December 2025
Additional Information
SKILLS AND STRENGTHS
- A demonstrated ability to work effectively with customers and staff. Excellent oral, written and training communication skills. Strong analytical skills including trend analysis and the ability to develop new tactics to resolve problems. Type 60-wpm and 10-key (touch), trouble-shooting skills; excellent knowledge of computer hardware and software. Expert in MS Office applications.
Timeline
Advisor 1
Nelnet
09.2022 - 12.2024Read More
Salon Owner/Operator
VST Salon
07.2022 - 06.2023Read More
Dietary Aide/Dishwasher
Willow Glen Care Center
08.2016 - 12.2020Read More
CSR - Customer Service Representative
Illinois Tollway Call Center
06.2012 - 10.2014Read More
Yuba college
Associate's degree from Business Management
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College of DuPage
Associate's degree from Applied Science
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