Arreiana Gilliam
Southfield
Summary
Patient-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer/patient experience.
Overview
9
9
years of professional experience
Work History
Sales Assistant
Les Stanford Buick GMC
Ferndale
01.2026 - Current
- Assisted customers with vehicle selection and product knowledge.
- Coordinated service appointments and managed customer inquiries effectively.
- Supported sales team by preparing vehicle information and promotional materials.
- Processed customer transactions and ensured accurate documentation of sales records.
- Helped customers find specific products, answered questions, and offered product advice.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Answered incoming telephone calls to provide store, products and services information.
Patient Service Representative
Children's Eye Care
Dearborn
11.2024 - 05.2025
- Provided front-line support for a high-volume pediatric ophthalmology clinic by scheduling, rescheduling, and canceling patient appointments based on medical necessity and provider instructions.
- Verified insurance eligibility and benefits through commercial and Medical portals; processed copayments and patient balances accurately.
- Maintained accurate and up-to-date patient records in the Veradigm practice management system, including verifying demographic and insurance data at check-in.
- Answered a high volume of inbound and outbound calls, providing clear, empathetic communication to assist with appointment needs, patient questions, and follow-up instructions.
- Prepared daily charts and assisted with the retrieval and organization of medical records for upcoming visits, procedures, and referrals.
- Managed administrative tasks such as scanning, faxing, copying, and coordinating with external offices to obtain or transmit medical documentation.
- Greeted and assisted patients during check-in process at children's eye care clinic.
- Adhered to HIPAA regulations when handling confidential patient information.
Executive Client Communication Specialist
Rocket Mortgage
Detroit
10.2017 - 10.2024
- Handle inbound contacts and provide customer service according to departmental policies and procedures.
- Process mortgage payments and schedule auto/bi-weekly payments.
- Help in development of reports for management or external parties as needed.
- Handle high volume incoming/outgoing calls efficiently and accurately.
- Review team member performance and train team members as necessary to perform their daily tasks.
Education
Pre-Med -
University of Michigan
Flint, MIGeneral Studies -
Henry Ford High School
Detroit, MISkills
- Customer service
- Time management
- Microsoft word
- Data entry
- Communication skills
- Guest services
- Leadership
- Training & Development
- Management Experience
- Conflict Management
- Troubleshooting
- Computer literacy
- Remote Access Software
Timeline
Sales Assistant
Les Stanford Buick GMC
01.2026 - Current
Patient Service Representative
Children's Eye Care
11.2024 - 05.2025
Executive Client Communication Specialist
Rocket Mortgage
10.2017 - 10.2024
Pre-Med -
University of Michigan
General Studies -
Henry Ford High School