Arreiana Gilliam
Summary
Customer-focused professional with a strong background in customer service, delivering exceptional support that drives customer satisfaction and loyalty. Skilled in effective communication and problem-solving, with experience managing multiple tasks in fast-paced environments. Committed to enhancing customer experiences through attentive service and proactive solutions.
Overview
9
9
years of professional experience
Work History
Sales Assistant
Les Stanford Buick GMC
Ferndale, MI
01.2026 - Current
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Processed customer transactions and maintained accurate sales documentation to support financial integrity.
- Processed customer transactions and ensured accurate documentation of sales records.
- Provided customer service by addressing inquiries, resolving issues, and handling complaints promptly to improve customer experience.
- Assisted customers in selecting vehicles, providing product knowledge and personalized service.
Patient Service Representative
Children's Eye Care
Dearborn, USA
11.2024 - 05.2025
- Answered a high volume of inbound and outbound calls, providing clear, empathetic communication to assist with appointment needs, patient questions, and follow-up instructions.
- Provided front-line support for a high-volume pediatric ophthalmology clinic by scheduling, rescheduling, and canceling patient appointments based on medical necessity and provider instructions.
- Ensured accurate and up-to-date patient records in Veradigm practice management system by verifying demographic and insurance data at check-in.
- Managed high volume of inbound and outbound calls, delivering clear, empathetic communication to meet appointment needs and address patient inquiries.
- Maintained accurate and up-to-date patient records in the Veradigm practice management system, including verifying demographic and insurance data at check-in.
- Prepared daily charts and assisted with the retrieval and organization of medical records for upcoming visits, procedures, and referrals.
- Greeted and assisted patients during check-in/check-out process.
- Adhered to HIPAA regulations when handling confidential patient information.
Executive Client Communication Specialist
Rocket Mortgage
Detroit, USA
10.2017 - 10.2024
- Handle high volume incoming/outgoing calls efficiently and accurately.
- Handle inbound contacts and provide customer service according to departmental policies and procedures.
- Help in the development of reports for management or external parties as needed.
- Managed high volume of incoming/outgoing calls, ensuring accuracy and efficiency in customer interactions.
- Reviewed team member performance and provided training to enhance daily task execution.
Education
Pre-Med - Pre-Medicine
University of Michigan
Flint, MI09-2030
General Studies -
Henry Ford High School
Detroit, MI06-2009
Skills
- Customer service
- Guest services
- Microsoft Word
- Data entry
- Time management
- Microsoft word
- Computer literacy
- Troubleshooting
- Conflict Management
- Leadership
- Training & Development
- Tech skills
Timeline
Sales Assistant
Les Stanford Buick GMC
01.2026 - Current
Patient Service Representative
Children's Eye Care
11.2024 - 05.2025
Executive Client Communication Specialist
Rocket Mortgage
10.2017 - 10.2024
General Studies -
Henry Ford High School
Pre-Med - Pre-Medicine
University of Michigan