Arreiana Gilliam
Southfield,MI
Summary
Client-oriented professional with experience in remote and client-facing customer service. Delivers effective support that drives customer satisfaction and loyalty. Strong communication and problem-solving skills enable efficient multitasking and operational improvements to elevate the customer experience.
Overview
9
9
years of professional experience
Work History
Sales Assistant
Les Stanford Buick GMC
Ferndale, MI
01.2026 - Current
- Assisted customers with vehicle selection and product knowledge.
- Supported customers in locating products, addressing inquiries, and delivering tailored product advice.
- Coordinated service appointments and managed customer inquiries effectively.
- Supported sales team by preparing vehicle information and promotional materials.
- Responded to incoming calls to inform customers about store offerings, products, and services.
Patient Service Representative
Children's Eye Care
Dearborn, USA
11.2024 - 05.2025
- Answered a high volume of inbound and outbound calls, providing clear, empathetic communication and follow-up instructions.
- Provided front-line support for a high-volume pediatric ophthalmology clinic by scheduling, rescheduling, and canceling patient appointments based on medical necessity and provider instructions.
- Verified insurance eligibility and benefits through commercial and Medicaid portals.
- Maintained accurate and up-to-date patient records in the Veradigm practice management system.
- Managed administrative tasks including scanning, faxing, and copying to coordinate with external offices for timely acquisition of medical documentation.
Executive Client Communication Specialist
Rocket Mortgage
Detroit, USA
10.2017 - 10.2024
- Engaged customers through effective verbal communication to identify needs and requirements.
- Managed high-volume inbound and outbound calls, ensuring accurate and efficient service delivery.
- Provided remote customer service with accurate, efficient support and conflict resolution.
- Reviewed team member performance and trained staff to enhance daily task completion.
- Processed mortgage payments and set up auto and bi-weekly payment schedules.
Education
Pre-Med -
University of Michigan
Flint, MI09-2030
General Studies -
Henry Ford High School
Detroit, MI06-2009
Skills
- Customer service
- CRM software
- Communication skills
- Time management
- Problem-solving
- Conflict resolution
- Remote work proficiency
- Attention to detail
- Management experience
- Training and development
- Microsoft Word
- Dependable team member
Timeline
Sales Assistant
Les Stanford Buick GMC
01.2026 - Current
Patient Service Representative
Children's Eye Care
11.2024 - 05.2025
Executive Client Communication Specialist
Rocket Mortgage
10.2017 - 10.2024
Pre-Med -
University of Michigan
General Studies -
Henry Ford High School